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Products Request

Can't track my order

  • ofirhajaj1 Thursday, October 27, 2016 6:14 AM Reply

    Hello, 


    I've order an item at October 6 and it been shipped at October 9 but it  didn't arrive to me yet . 

    It's been 21 days from my order .  What is going on with the delivery ? 


    Please update me and help me get it as soon as possible . 

    Thanks , 


    O. 

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  • gasbag11 Top 10 Forum Poster Thursday, October 27, 2016 8:25 AM Reply

    Once DX ships it, it's totally in the control of the postal systems. 


    Do you have a tracking #? (free with orders of $15.00 or more)

    ALWAYS ask questions about a specific item on its
    page. Scroll down and click on "Post a new topic".
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  • ofirhajaj1 Thursday, October 27, 2016 2:16 PM Reply

    I don't have tracking  ‫number .  My order cost is less than 15$.

    How can I  get one / what should I do ? 



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  • Maye_Tao @DX Staff @DX Staff Thursday, October 27, 2016 2:58 PM Reply

    Hello @ofirhajaj1

    You can choose standard shipping and pay $1.7 for a tracking number when order is less than $15.

    The ETA is about 2-6 weeks.
    Could you please wait patiently?

    Be happy. ( *^_^* )
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  • ofirhajaj1 Monday, October 31, 2016 2:47 AM Reply

    I will wait for another week. 

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  • gasbag11 Top 10 Forum Poster Monday, October 31, 2016 3:01 AM Reply

    Orders without tracking sometimes take longer to arrive than those with tracking. It's not unusual for them to take 4~6 weeks to arrive, and (rarely) as long as 8 weeks. 


    I've waited 4~8 weeks quite a few times for some of my orders from here and other sites.

    ALWAYS ask questions about a specific item on its
    page. Scroll down and click on "Post a new topic".
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