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VAT INSURANCE

  • Berrabus Sunday, November 13, 2016 2:38 AM Reply

    Hello. I bought custom and VAT insurance when I placed my order.



    Account: 9705271



    Order nr: 161023001064201061 



    I paid 377 swedish crowns which is 41,50 US dollars to customs



    When I tried to email it responded:


    Your message to <[email protected]> was automatically rejected:
    Quota exceeded (mailbox for user is full)


    What's the next step to get my money back?




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  • Maye_Tao @DX Staff @DX Staff Monday, November 14, 2016 4:16 PM Reply

    Hello @Berrabus

    The max compensation amount is up to $40  for per order.

    Please post a picture for tax receipt. (cover your personal information)

    Be happy. ( *^_^* )
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  • Berrabus Tuesday, November 15, 2016 6:27 AM Reply


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  • Berrabus Tuesday, November 15, 2016 6:30 AM Reply

    I meant 371 swedish Crowns.


    Tull/moms means Customs/VAT.


    Whats next?

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  • Maye_Tao @DX Staff @DX Staff Tuesday, November 15, 2016 10:05 AM Reply

    @Berrabus

    Would you like us to refund $40 to credit card or save it as store credit?

    Be happy. ( *^_^* )
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  • Berrabus Tuesday, November 15, 2016 2:13 PM Reply

    Credit card please.

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  • Maye_Tao @DX Staff @DX Staff Tuesday, November 15, 2016 2:34 PM Reply

    @Berrabus

    Done. You may get money back about 3-14 working days.

    Be happy. ( *^_^* )
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    mod edited by Maye_Tao on 11/15/2016 at 2:37 PM
  • Berrabus Tuesday, November 15, 2016 2:37 PM Reply

    I will reply here if/when i get the money.


    Thanks 

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