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charging problems

  • MtlRz Wednesday, November 23, 2016 7:01 PM Reply


    I have charging problems on my new device, I have just recieved it. When I purchased the phone I haven't noticed that it comes with a US power adapter, I need a European one.  I tried to charge with a EU adapter I have, but it's not working (it's stuck on 17%). does it mean that this device is not supporting EU adapters? when I'm plugging it to the computer it charges unbelievably slowly!! 

    any advice will be highly appreciated,



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  • nvrsk Wednesday, November 23, 2016 8:23 PM Reply

    check out this page:


    it has some tips on android charging problem.

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  • MtlRz Thursday, November 24, 2016 2:25 PM Reply

    thanks, but this is not really the case. the phone is not charging AT ALL. I tried different cables and adapters. it only charges via the computer. 

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  • matrix-neo Moderator Thursday, November 24, 2016 4:04 PM Reply

    it charges from pc but not a USB power adapter? which other adapters have you tried? most phones need at least [email protected], try doing a factory reset

    Resistance is futile-give in to DX gadget craving!
    also a voluntary mod-be nice please!
    Have an enquiry? https://cs.dx.com/ticket/index

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  • Maye_Tao Wednesday, November 30, 2016 1:55 PM Reply


    Input current: 1A

    Be happy. ( *^_^* )
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