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Tracking Info not found even after 5 days

  • rahulnarsing Thursday, November 24, 2016 4:37 PM Reply

    Hello all,


    I have ordered 3 things from DX.com and they shipped first item in 24 hrs. Even after 5 days i m not able to track my item.2 days back they shipped other 2 items. I am facing the same thing again. Not able to Track them. Kindly help me. 

    My SKU numbers are

    1). Sku:373913 ,  RX434940493DE 

    2). Sku:437843  0000000387283 

    3). Sku:73486    RX434938058DE 

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    post edited by rahulnarsing on 11/24/2016 at 4:47 PM
  • Maye_Tao Thursday, November 24, 2016 4:49 PM Reply

    Hello @rahulnarsing

    It will take more time for the carriers to update tracking news. And 0000000387283 is not a valid tracking number. DHL will update a valid one later. Please wait. Thanks.

    Be happy. ( *^_^* )
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  • LAL Moderator Friday, November 25, 2016 8:34 PM Reply

    Now you can track 2 of them


    http://www.17track.net/en/track?nums=RX434940493DE,RX434938058DE&fc=0


    RX434940493DE

    China(DHL(ASIA) eCommerce)

    India(India Post)

    Latest Event --2016-11-25 19:01Hong Kong, HK, Processing at DHLeC Facility



    RX434938058DE

    China(DHL(ASIA) eCommerce)

    India(India Post)

    Latest Event --2016-11-25 16:45Hong Kong, HK, Departed DHLeC Facility


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  • rahulnarsing Wednesday, November 30, 2016 11:00 PM Reply

    Its been 12 days since i ordered. But still i havent got my items. All i can see is 

    EX016797755SG (Not found): No result found for your DHL query. Please try again.

    Why is it taking so much time. Kindly reply 

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  • Maye_Tao Thursday, December 1, 2016 9:23 AM Reply

    @rahulnarsing

    Sorry, it is an express package via Singapore Post.

    http://www.17track.net/en/track?nums=EX016797755SG

    Be happy. ( *^_^* )
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  • rahulnarsing Saturday, December 3, 2016 2:08 PM Reply

    When i was about to order these items through your website it was said the average time for delivery will be 7-10 days. Its been 15 days still my ordered items are in transit. 

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  • Maye_Tao Monday, December 5, 2016 9:32 AM Reply

    @rahulnarsing

    Dispatch: Ships within 7-10 business days

    There should be some misunderstanding.  It may take us 7-10 business days to prepare the shipment. It usually takes 2-4 weeks for the delivery. Thanks for your patience in advance.

    Be happy. ( *^_^* )
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    mod edited by Maye_Tao on 12/5/2016 at 9:33 AM
  • rahulnarsing Tuesday, December 13, 2016 3:02 PM Reply

    its been 26 days but still i havent received my items. Kindly update the status when i am going to receive my items. 

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  • rahulnarsing Saturday, December 24, 2016 3:15 PM Reply

    Dear Maye_Tao


    I still did not received my item with tracking number EX016797755SG . Now it is showing some kind of error when i am tracking my consignment. Its been more than 35 days since i ordered my item. You said the item will be delivered in 2-4 weeks. Now its past 5 weeks. As this delivery date has now been missed, you have failed to fulfil this statutory requirement and are therefore in breach of contract.In accordance with the Regulations I am providing you with a further reasonable deadline by which the goods must be delivered. If i did not receive the item by 30th of december i will consider our contract at an end, and i expect you to refund the full purchase price of  US$ 127.85


    With regards,


    D. Rahul


       


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    post edited by rahulnarsing on 12/24/2016 at 3:17 PM
  • Maye_Tao Monday, December 26, 2016 9:37 AM Reply

    @rahulnarsing

    2016-12-06 11:33 India, MUMBAI EMS, Transfer from office of exchange (Inb), Air, CUSTOM EXAM MUMBAI

    The package EX016797755SG seems be held by your customs. Is it possible to contact them and ask them to release it? Thanks.

    Be happy. ( *^_^* )
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