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Update on Shipping and Tax Insurance Polices

  • purple-leaves @DX Staff @DX Staff Friday, December 30, 2016 7:30 PM Reply

    Dear valued customers.

     

    We would like to give an update on our Shipping and Import Tax & VAT Insurance Policies of DX.com (not including any affiliated sites), which will be effective from Jan 1st, 2017 8:00 AM(UTC+8).

     

    Shipping Policy:

    The value of orders to get free tracking will change from US$15 or more to US$20 or more.

    And the value of its partial shipments to get free tracking will change from over US$6 to over US$8.

     

    Import Tax & VAT Insurance Policy:

    The Import Tax & VAT Insurance fee will change from US$1.5 to US$2.0.

     

    Thank you for your continued support and we apologize for any inconvenience caused to you.

     

    Yours sincerely,

    DX team

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    purple-leaves edited thread settings on 1/16/2017 at 9:41 AM
  • RisiChaudhuri Thursday, January 05, 2017 1:49 PM Reply

    Hi,

    I placed an order to be delivered in Melbourne AUS from your site.Order number is 161230132029688710.Now I can see a tracking number 0000015094157 against the order,which takes me to TOLL courier site and the number is invalid.I spoke with your online chat service and also posted in your FB page,both cases got a reply that this is not the actual tracking number.This is very surprising as you are announcing changes in your shipping policy w.r.to tracking,when the reality is the tracking itself is an eyewash.The shipment is already in transit as per your customer support but there is valid tracking number yet.I spoke with the TOLL courier guys in AUS,and they dont have a clue.


        

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  • purple-leaves @DX Staff @DX Staff Thursday, January 05, 2017 2:36 PM Reply

    @RisiChaudhuri


    We apologize for any inconvenience caused.

    The correct tracking number should be 556064764684.

    Tracking link: http://www.17track.net/en/track?nums=556064764684

    It is in transit now.


    We will update the tracking code in the system as soon as possible. Thanks for your understanding.



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  • adiic Thursday, January 05, 2017 2:55 PM Reply

    Hi purple-leaves,

    May I also request the correct tracking number for my order: 161228132029667510

    I had also been given invalid tracking number: 0000015094143

    Please let me know as soon as possible.

    Thank you,

    AdiChan

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  • purple-leaves @DX Staff @DX Staff Thursday, January 05, 2017 3:10 PM Reply

    @adiic

    The correct tracking code of your order should be 556064763391

    Track link: http://www.17track.net/zh-cn/track?nums=556064763391&fc=0


    It is not updated in time in the system. We will solve this problem as soon as possible. Thanks for your understanding.

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  • Esperancero Tuesday, January 10, 2017 12:06 AM Reply


    Hi.
    On 05/01/2017 make a purchase with order number 170104001036034433 , for Spain But  I have not received my tracking number and I do not know if it has  already been sent or not, I have been contacted several times by My  ticket several times but they do not respond.
    Any solution to my problem?

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  • DagmarD Tuesday, January 10, 2017 3:01 AM Reply

    I can not follow your order no. 161228135019383528. number of shipments had not seen when we get the package?


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  • laz11 Tuesday, January 10, 2017 10:23 AM Reply

    Order # 170104001036699391 has a bad tracking#  LW146455417DE.

    Please send me the proper # asap

    Lawrence Ross


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  • purple-leaves @DX Staff @DX Staff Tuesday, January 10, 2017 10:52 AM Reply

    @Esperancero

    Please check the Ticket number: FAE60D374C704158B01A57699641BA59 in your DX account. The CS has replied. Our working time is from 9:00am to 6:pm(UTC+8) ,Monday to Friday. Replies for tickets from weekeed may be a littled delay. Thanks for your understanding.


    @DagmarD

    161228135019383528 has been shipped on 12/29/2016. You can track the order by clicking" Order Tracking"  or track directly here: https://my.dx.com/order-tracking

    Tracking link: http://landmarkglobal.com/en_US/

    09-01-2017 10:25:01

    Belgium    bpost has received the item    



    @laz11

    Please track by:

    http://www.17track.net/en/track?nums=LW146455417DE

    2017-01-07 11:42

    Processed

    2017-01-07 09:04

    Deutsche Post Hong Kong VV, US, Shipment Was Processed at Export Sorting Hub

    2017-01-06 17:42

    Arrival DHL eCommerce Facility

    2017-01-06 08:57

    En route to DHL eCommerce Distribution Center

    2017-01-06 08:55

    Electronic Notification Received: Your order has been processed and tracking will be updated soon

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  • jimoran Wednesday, January 11, 2017 5:09 PM Reply

    The order 161223135018363656 has not yet arrived.

    Is there a problem?

    Also I can not enter the order details to see the status.

    Thank you.


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