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order not shipping after 30 days of payment

  • NightWolf_ Sunday, February 5, 2017 3:12 AM Reply

    My order is still not shipping after 30 days of payment

    My order has not been shipped yet. This product is still selling indicating that it is not due to lack of stock.

    This product is still selling normally, that there is no stock is wrong

    Order # 170104001034853773

    I've opened a ticket but nobody answers after 20 days

    order status : Payment Confirmed

    order detail: One or more of your items are temporarily out of stock.

    han pasado 30 dias desde que compre un celular 

    Xiaomi 4C Android 5.1 Hexa-Core Phone w/ 2GB RAM, 16GB ROM - White


    he abierto ticket pero parece que nadie los atiende, pronto se cerrara mi ticket por inactividad, la orden fue pagada y confirmada con normalidad pero el producto nunca fue despachado desde el almacen del proveedor, indican que no hay stock pero el producto sigue vendiendose con normalidad dia con dia.

    alguien puede decirme que pasa o que más hacer?

    Can someone tell me what happens or what else to do?

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  • ozOzo Top 10 Forum Poster Sunday, February 5, 2017 4:42 AM Reply

    The fact that the phone is still listed is no indication that it is in stock. There is any number of reasons for delay in delivery at this time of year i.e. from Christmas through Chinese New Year and some weeks beyond.

    There is no way that you or I would know that it is "still selling normally" or the current stock status however even with all the delays resulting from the holidays, your ticket should have been answered by now. Have you checked your "My Tickets" list: https://cs.dx.com/Ticket/List to make sure you haven't missed it and are they're waiting for a response from you? What is the ticket number?

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  • NightWolf_ Sunday, February 5, 2017 12:33 PM Reply

    Status: WaitForStaff

    Order #:170104001034853773    

    Request Type:Havn’t received packages after 20 days waiting    

    Status:Waiting for processing    

    Ticket number:B8B052A68A534A8685F86D56ADF54C32    

    Date Received: 2017/1/19 23:59:26 (UTC)    

    Calm the sand a little ozOzo, I also have other products with non-functional tracking, product that I have not received since December 13.

    the other product: 13/12/2016 16:20:18    FullShipped    All items have been shipped.    

    but when a product is out of stock normally its price does not fluctuate.

    In any case thanks for comment.

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