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Status of Order: Payment Processing

  • Sanjaij Sunday, February 12, 2017 1:04 AM Reply

    Hi there,


    I need some help with my order, stuck in
    Payment Processing but I already paid and the money has already been
    written of my bankaccount. This was already 2 days ago.


    My order number is: 170209001017288600.


    Can anyone from DX help me with the status of my order? Or should I cancel it?


    Thanks in advance and hope this problem is solved quickly!


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  • ozOzo Top 10 Forum Poster Sunday, February 12, 2017 7:03 AM Reply

    This happens occasionally, particularly with "first time" buyers... not so often when using PayPal as with first purchases with a credit card. Orders are confirmed and withdrawal of funds can apparently be processed automatically by the system but accreditation of a new customers C/C account, for some reason seems to require human intervention.


    DX don't work weekends and they are very busy trying to catch up with the back log of work after the holidays. Your money is safe and the "Orde is being processed" should show up within 24 Hrs but maybe @Maye_Tao could make sure. Thanks Maye.

    Worldwide 4G bands list:
    http://en.wikipedia.org/
    wiki/List_of_LTE_networks
    Worldwide 3G bands list:
    https://en.wikipedia.org/
    wiki/List_of_UMTS_networks
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  • RoGeR050 Sunday, February 12, 2017 4:29 PM Reply

    Hi my order is also stuck in Payment Processing 2-2-2017 9:41:15 is when i placed the order.

    And the money is taken of my account.

    i would appreciate it if you could take a look at it.


    My order number is: 170202001091628377

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  • Sanjaij Sunday, February 12, 2017 5:05 PM Reply

    ozOzo : 


    I really hope @Maye_Tao can do something for my order (with number 170209001017288600) 


    Hope to see a quick solution soon. 👍

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  • ozOzo Top 10 Forum Poster Sunday, February 12, 2017 8:29 PM Reply

    I am just another customer but may I suggest you could possibly find a quicker solution by contacting Live Chat. They should be available about 8:00 am (HK time) tomorrow.


    *RoGeR050, the same applies to you. In future though, please open your own thread if you need help or advice. It is considered discourteous to hijack someone else's thread.

    Worldwide 4G bands list:
    http://en.wikipedia.org/
    wiki/List_of_LTE_networks
    Worldwide 3G bands list:
    https://en.wikipedia.org/
    wiki/List_of_UMTS_networks
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  • Maye_Tao @DX Staff @DX Staff Monday, February 13, 2017 10:41 AM Reply

    Hello @Sanjaij @RoGeR050

    We have confirmed your payment.

    Be happy. ( *^_^* )
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  • Sanjaij Monday, February 13, 2017 10:05 PM Reply

    @Maye_Tao : thank you very much for the quick reply , it is indeed solved! And it is processing for shipment already 😊 thank you again! 

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  • Maye_Tao @DX Staff @DX Staff Tuesday, February 14, 2017 9:53 AM Reply

    You're welcome.

    Be happy. ( *^_^* )
    Posts(2894) | Reviews | Tip post

  • conego Tuesday, February 14, 2017 4:03 PM Reply

    Hello Maye_Tao,


    Can you inform. me when my order:170210001019054988 will be shipped? The order payment is already confirmed, but now it's very quiet.

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  • Maye_Tao @DX Staff @DX Staff Wednesday, February 15, 2017 10:04 AM Reply

    @conego

    We will speed up your order. It should be packed soon. Please wait for shipment. Thanks.

    Be happy. ( *^_^* )
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