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not available in other countries

  • nelyt999 Monday, March 13, 2017 10:21 PM Reply

    Can you make the product available in US warehouses, or ship by sea so the item can be purchased in countries that you get a lot of orders from (like USA and CANADA)?  because i'm from canada and i tried to order one and i got cancelled.  can you ship by sea of throught one of those countries mentionned in the news i got from you bellow : 


    Due to new airline safety regulations announced by the ICAO, pure power products (e.g. Batteries, Power Banks) are currently not allowed to be shipped by Airline service with the exception of the following 15 countries: Ireland, Austria, Poland, Denmark, France, Czech Republic, Norway, Portugal, Switzerland, Slovakia, Spain, Hungary, Italy,Netherlands, Russia Please note that any purchases for such items from countries other than these will be cancelled.

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  • cyclist Moderator Monday, March 13, 2017 10:54 PM Reply

    There is only one warehouse and its in Hong Kong.

    Its been asked lots of times for other shipping options, its not going to happen anytime soon, if at all.


    Try other shops as they don't get checked as much as DX's packages apparently!

    Flashlight issues~http://tinyurl.com/bw2d3pd
    DX Return Policy/Warranty~http://tinyurl.com/c92w5wy
    New customers read this ~ http://tinyurl.com/3kcyfqm
    Tracking site ~ http://www.17track.net/index_en.s
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  • nelyt999 Monday, March 13, 2017 11:02 PM Reply

    i remember ordering batteries not long ago to canada, they got cancelled but someone from dx sent me a message that the order was remade and shipped throught the netherlands, so i got my stuff after a couple of days.  so why is my item cancelled now and not resent throught a country that is ok with batteries and airline?



    also, i found this about lithium batteries : Lithium batteries can only be shipped internationally if they are installed in the equipment they operate. Shipping carriers are not allowed to ship packages containing only lithium batteries or cells to international locations – they must be included inside a product.Feb 26, 2015


    so this item should be ok to ship to canada then since the batteries are inside the equipement, no?

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    post edited by nelyt999 on 3/13/2017 at 11:05 PM
  • cyclist Moderator Monday, March 13, 2017 11:55 PM Reply

    No, I tried to order a battery pack to the UK and it wouldn't let me.

    It sucks, but there is not much we can do, and seemingly evenless DX are prepared to do.

    I would happily wait a bit longer if they would ship by boat, but DX don't seem interested and have just accepted their fate!

    Flashlight issues~http://tinyurl.com/bw2d3pd
    DX Return Policy/Warranty~http://tinyurl.com/c92w5wy
    New customers read this ~ http://tinyurl.com/3kcyfqm
    Tracking site ~ http://www.17track.net/index_en.s
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  • nelyt999 Tuesday, March 14, 2017 7:02 AM Reply

    here is the proof that they can send it throught the netherlands (witch accepts lithium batteries) then to your country.  AND they can declare it as "GADGETS" instead of batteries.  I just got this pacakge today and i'm from a banned country for lithium batteries!


    IMG_37328.jpg

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    post edited by nelyt999 on 3/14/2017 at 7:04 AM
  • Maye_Tao @DX Staff @DX Staff Tuesday, March 14, 2017 10:42 AM Reply

    Hello @nelyt999

    There are no purely power products under your package RS755499514NL. If we ship battery via NL post, it is very likely to be returned. Sorry.

    Be happy. ( *^_^* )
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