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No full delivery no refund

  • jbb78 Sunday, March 19, 2017 11:27 PM Reply

    Hello,
    I want to tell a misfortune that seems unfortunately common.
    I bought products from DX in January, and received part of my order in early February. It seems that the rest of the items were returned to the sender (DX) in China
    Since then, I have been contacted by DX who has proposed to me either to send back the articles to me by retaining 4 € for shipping costs (invoiced 1.60 € for the first shipment) or a refund, of which 4 € would also be kept By DX (but for what reason?).
    I indicated that I did not want them to retain these 4 € but I agreed to the refund, but despite my relaunctions, I have no contact since March 2 with DX.
    This is the principle of this company, I keep the money and I do not send the goods?


    Order: 170113001055477598

    Posts(4) | Reviews | Tip post

  • gasbag11 Top 10 Forum Poster Monday, March 20, 2017 1:34 AM Reply

    Why were some of the items returned to DX, and by whom? If they were returned by your country's customs because they aren't allowed there, DX has the right to charge for return postage. If they had seized/destroyed the items, you would have lost the entire amount.


    It's always the responsibility of the importer (you) to make sure what you order is legal/allowed in your country.

    ALWAYS ask questions about a specific item on its
    page. Scroll down and click on "Post a new topic".
    Posts(11185) | Reviews | Tip post

  • jbb78 Monday, March 20, 2017 1:57 AM Reply

    Order : 170113001055477598

    Hello,

    If I indicated the serial number it was because I thought you could check the facts before answering. A reflective belt (safety equipment for cycling) drone propellers and a bicycle light are not materials prohibited by the French customs!
    Your colleague suggested a refund or a referral. The problem is that she did not do either. Your reply involving customs action is irrelevant !

    Posts(4) | Reviews | Tip post

  • gasbag11 Top 10 Forum Poster Monday, March 20, 2017 2:08 AM Reply

    This is a customer's forum and I'm a customer like you, so I have no access to anyone's information. 


    If you made a ticket, post the number here and maybe @Maye_Tao (a staff member) can help you find a solution.

    ALWAYS ask questions about a specific item on its
    page. Scroll down and click on "Post a new topic".
    Posts(11185) | Reviews | Tip post

  • jbb78 Monday, March 20, 2017 2:28 AM Reply


    There was a mistake, I apologize, I thought you were a DX staff member.


    Thanks for the tip !

    Posts(4) | Reviews | Tip post

  • jbb78 Monday, March 20, 2017 2:32 AM Reply

    The  ticket number is : D4F3FA85393E449AB8D9EF8F300C47C7


    Gasbag11, thank you for your help !

    Posts(4) | Reviews | Tip post

  • gasbag11 Top 10 Forum Poster Monday, March 20, 2017 2:49 AM Reply

    You're welcome. :)


    It'll be a few hours before Maye_Tao starts work. 

    ALWAYS ask questions about a specific item on its
    page. Scroll down and click on "Post a new topic".
    Posts(11185) | Reviews | Tip post

  • sheepish Top 10 Forum Poster Monday, March 20, 2017 6:02 AM Reply

    ... despite my relaunctions ...


    Pardon?

    DX has found a new way to deceive customers:
    Use reviews for different products that have not been bought
    by the person who wrote the review.
    http://club.dx.com/forums/forums.dx/threadid.1462252
    Posts(23007) | Reviews | Tip post

  • Maye_Tao @DX Staff @DX Staff Monday, March 20, 2017 9:15 AM Reply

    Hello @jbb78

    Sorry for the inconvenience there caused.

    We issued refund EUR21.7 to your credit card. You might get money back about 3-7 working days. Thanks for your support with DX.

    Be happy. ( *^_^* )
    Posts(3118) | Reviews | Tip post

  • 10234 Thursday, March 23, 2017 9:27 AM Reply

    Essa porra dessa loja até hoje não me enviou o meu pedido vou em um órgão de consumidor recorrer já tem mais de mês do que era pra chega em no máximo 10dias vou no PROCON

    Posts(1) | Reviews | Tip post

    post edited by 10234 on 3/23/2017 at 9:29 AM
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