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No Response to My Ticket in 2 Months

  • JeremyL84 Thursday, April 06, 2017 9:33 PM Reply

    I have not recieved an order shipped on Jan 3rd, and have not recieved a response to my ticket requesting info in two months. Has anyone else encountered a similar situation with DX?

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  • gasbag11 Top 10 Forum Poster Friday, April 07, 2017 3:55 AM Reply

    DX seems to have a serious backlog of tickets for quite a while now. I'll try to call a staff member to help you. 


    @Maye_Tao? ^^

    ALWAYS ask questions about a specific item on its
    page. Scroll down and click on "Post a new topic".
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  • Maye_Tao @DX Staff @DX Staff Friday, April 07, 2017 9:37 AM Reply

    Hello @JeremyL84

    We apologize for any inconvenience caused.

    As the previous staff resigned her job, your ticket wasn't replied in time. I will follow up your case. Please check reply via ticket A059488AB0E041949B06A13C1B7AD627. Thanks.

    Be happy. ( *^_^* )
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