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AU DIRECT & Dxsoul.com WILL be combined to dx.com

  • purple-leaves @DX Staff @DX Staff Friday, April 14, 2017 6:06 PM Reply

    Dear Loyal Customers,


    In order to provide you better shopping experience, we will combine AUD.DX.COM / DXSOUL.COM with DX.COM ON 17TH, April, 2017.

    We promise you can have more choices on products and shipping methods on dx.com.

    1)  Besides China post airmail, you can also choose international bridge or Toll shipping as well as other express shipping. 

    2)  On dx.com, there is no mini order limits.


    Here are some answers to questions that you may have regarding the combination.


    Q: What about my previous orders in AU Direct OR DXSOUL?

    A: The orders will be delivered to you as normal. You can check and track the order status in dx.com>> My account>> current system orders, Please choose site, Then click “Search”, you can check your orders.

    au us 合并1.jpg

    Q: What about my previous Store Credit?

    A: All previously unused Store Credit will work on dx.com. You can check on dx.com account center.


    Q: What about my previous Coupons?

    A:Sorry, all dxsoul /aud coupons will expire on dx.com.


    Q: Will my membership level be retained?

    A: Sorry, your membership level on dxsoul.com or aud.dx.com will not be applied to dx.com.


    Really sorry for all inconvenience caused you.
    Best Regards,
    DXSOUL.COM/ Aud.dx.com

    Posts(141) | Reviews | Tip post

  • sheepish Top 10 Forum Poster Sunday, April 16, 2017 5:50 AM Reply

    "your membership lever" in the last answer should be "level".

    DX has found a new way to deceive customers:
    Use reviews for different products that have not been bought
    by the person who wrote the review.
    Posts(22895) | Reviews | Tip post

  • purple-leaves @DX Staff @DX Staff Monday, April 17, 2017 1:52 PM Reply


    Corrected. Thanks.

    Posts(141) | Reviews | Tip post

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