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No response in my ticket

  • effaness Saturday, April 15, 2017 4:25 AM Reply

    Hi everybody,

    I have a ticket since december and it's unanswered since 2017/2/18

    the first answer is to ask me a video, the second to say me that the download link was expired before they saw it (one month after, it's normal...)

    And nothing since the new link for the video to explain that my product (a phone) don't work since 5 month.

    What is the problem? Why have I had only two messages and nothing for 2 months ??

    Posts(1) | Reviews | Tip post

  • Maye_Tao @DX Staff @DX Staff Saturday, April 15, 2017 9:18 AM Reply

    Hello @effaness

    We apologize for any inconvenience caused.

    As the previous staff resigned her job, your ticket wasn't replied in time. I will follow up your case. Please check reply via ticket E2940E5A34DA44C885A3A2BC8D088351. Thanks.

    Be happy. ( *^_^* )
    Posts(5238) | Reviews | Tip post

    mod edited by Maye_Tao on 4/15/2017 at 9:19 AM
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