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I didn't recive my order

  • Thiago_ Friday, May 12, 2017 8:14 AM Reply

    My order:161005001026182317


    Hi,


    I'm waiting for my order for almost a year (ordered in 2016/6/10 5:56 AM). I made a ticket sevice in 2017/2/15 13:47:51 (UTC) and recive an answer, but I'm still waiting.

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  • gasbag11 Top 10 Forum Poster Friday, May 12, 2017 9:17 AM Reply

    I'm waiting for my order for almost a year 


    A year, plus or minus a month or 6?

    NO! I don't know why DX screwed up the site so badly.
    Ask them.
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  • Maye_Tao Friday, May 12, 2017 9:34 AM Reply

    Hello @Thiago_

    We are sorry for the inconvenience there caused.
    As the previous staff resigned her job, your ticket wasn't replied in time. We just replied it. Please get back to us there. Thanks.

    Be happy. ( *^_^* )
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  • Thiago_ Friday, May 12, 2017 9:09 PM Reply

    Next month the order complete a year. So, a year minos a month.

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  • gasbag11 Top 10 Forum Poster Friday, May 12, 2017 9:46 PM Reply

    Next month the order complete a year. So, a year minos a month.


    Either your order # is wrong or you're worse at math than I am. 


    The first 6 numbers of an order # are the year, month, and day the order was made. 


    16 = 2016 > 10 = October > 05 = 5th.  Your order was made on the 5th of October, 2016.  Closer to 7 months

    NO! I don't know why DX screwed up the site so badly.
    Ask them.
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  • Ignatus Sunday, May 14, 2017 10:58 AM Reply

    Hi Gasbag,


    I get your point and I'm sure the OP too


    However, this thread is only one more fine example as of how unorganized DX is.


    "previous staff resigned her job, your ticket wasn't replied in time"


    Seriously, DX doesn't have HR procedures in place? - Handover etc?

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  • sheepish Top 10 Forum Poster Sunday, May 14, 2017 6:35 PM Reply

    - My order:161005001026182317


    - I'm waiting for my order for almost a year (ordered in 2016/6/10 5:56 AM).


    - Next month the order complete a year.


    Did you get confused with the silly American date format some people in the world use?


    As the previous staff resigned her job, your ticket wasn't replied in time.


    This has been a problem for YEARS. Why hasn't DX done something about it?

    Remembering 30 years.
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