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Payment is being processed.

  • Mukesh0257 Sunday, July 23, 2017 12:20 PM Reply

    I ordered a new phone from here for the first time and made the payment via PayPal. But from previous 12 hrs, My Order status is still this "Payment is being processed"


    23/07/2017 02:38:10    PaymentProcessing    Payment is being processed.    

    23/07/2017 02:38:10    Order Processing    Order is being processed.    

    23/07/2017 02:38:10    Payment Confirmed    Payment verified.    

    23/07/2017 02:37:58    Order Received    Order has been created, awaiting payment.    


    As u can see above. this is making me Confuse. What is my current status? I Can't find any option to make a ticket for my this issue. neither I can't find an email to contact them. Can Anyone guide me, please? 

    Thank you 

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  • ozOzo Top 10 Forum Poster Sunday, July 23, 2017 2:25 PM Reply

    There is nothing to worry about. DX do not work on weekends and the notices you received are computer generated. It is not unusual for those to be out of order, particularly for the first purchase by a new customer. I think they prefer to handle those manually. I will leave a message for staff member @Maye_Tao to check the transaction and I'm sure she will fix it early tomorrow (Monday) morning.

    Worldwide 4G bands list:
    http://en.wikipedia.org/
    wiki/List_of_LTE_networks
    Worldwide 3G bands list:
    https://en.wikipedia.org/
    wiki/List_of_UMTS_networks
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  • Mukesh0257 Sunday, July 23, 2017 3:01 PM Reply

    oh that sounds genuine. I didn't knew the work process of DX. Thankyou so much for responding me ASAP. 

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  • Maye_Tao @DX Staff @DX Staff Monday, July 24, 2017 9:07 AM Reply

    Hello @Mukesh0257

    Your orders have been refunded automatically after you cancelled them. You can place a new order if you want. Thanks.

    Be happy. ( *^_^* )
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  • Mukesh0257 Tuesday, July 25, 2017 7:35 PM Reply

    Hello Mam, Thank you for your response. I had a Question which I wanted to clear it before buying any phone here. If I Buy any phone from this website. How guarantee for that product works. if I get any issue with the phone or I want any repairing how I will contact the company. because we don't have these company's service centre in India. Can u please explain it to me. What is maximum shipping time?Please reply ASAP.

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  • ozOzo Top 10 Forum Poster Tuesday, July 25, 2017 8:06 PM Reply
    Worldwide 4G bands list:
    http://en.wikipedia.org/
    wiki/List_of_LTE_networks
    Worldwide 3G bands list:
    https://en.wikipedia.org/
    wiki/List_of_UMTS_networks
    Posts(6924) | Reviews | Tip post

  • Maye_Tao @DX Staff @DX Staff Wednesday, July 26, 2017 8:51 AM Reply

    @Mukesh0257

    It usually takes about 2-4 weeks for delivery. Thanks.

    Be happy. ( *^_^* )
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