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stuck in payment processing

  • pedroffelipe27 Monday, July 24, 2017 11:25 PM Reply

    Hi

    My name is Pedro Felipe and i was brought a firgerspiner about 2 weeks

    and the request status still  "  Payment is being processed ".

    i have paid by bank slip

    The request id is : 170709001068004014

    what should i do?

    thanks.


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  • Maye_Tao @DX Staff @DX Staff Tuesday, July 25, 2017 8:54 AM Reply

    Hello @pedroffelipe27

    Sorry for the delay.

    Please post payment receipt here. We will confirm with Astropay. Thanks.

    Be happy. ( *^_^* )
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  • pedroffelipe27 Monday, July 31, 2017 9:12 PM Reply



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  • Maye_Tao @DX Staff @DX Staff Thursday, August 03, 2017 10:34 AM Reply

    @pedroffelipe27

    The payment for order 170709001068004014 was failed. You placed another order 170709001068046038 successfully with wrong email d***[email protected] It was shipped on Jul 12 without free tracking number as order value is less than $20. It might take about 2-6 weeks for delivery. Thanks.

    Be happy. ( *^_^* )
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  • pedroffelipe27 Friday, October 20, 2017 4:13 AM Reply

    hi,It's been a long time and nothing has come yet ...so

    should I contact the carrier's branch office (I do not know if delivery is done by the post office..)?

    Anyway, I wanted to know if  still on the way, at least.

    thanks


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  • Maye_Tao @DX Staff @DX Staff Monday, October 23, 2017 9:30 AM Reply

    @pedroffelipe27

    We need to confirm order details with you. I have sent a PM to you. Please check. (MY account->My profile->Private Messages)

    Be happy. ( *^_^* )
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  • Maye_Tao @DX Staff @DX Staff Thursday, December 14, 2017 8:56 AM Reply

    @pedroffelipe27

    We issued refund for lost package to your payment account as your request. You might get it back about 3-7 working days. Thanks.

    Be happy. ( *^_^* )
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