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Item hasn't been delivered after 1 month

  • tps_thiago Thursday, September 28, 2017 2:45 AM Reply

    Hello all,


    I need some help regarding an item I bought. Here are the info:

    Order: 170827001053642857

    Tracking Number: RE404662955SE


    I haven't received the item yet, which was shipped on 28/08/2017.


    Two days ago I opened a ticket (E85F4E8E122942A399F378AB430FD584) to find out what happened, but I haven't received any answer as well.


    Is there something else I can do? Is it normal to take that long for delivery?


    Thanks!

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  • gasbag11 Top 10 Forum Poster Thursday, September 28, 2017 3:15 AM Reply

    It's really not unusual for pkgs to take more than a month to arrive, especially to some of the South American countries. Plus Sweden post is not very fast either. 


    It's also not unusual for DX to take 4~5 days to reply to a ticket when they're backlogged, which is very often lately.


    Give it a few more days and post here again if there are no updates. And don't add anything to your ticket before getting a reply. Doing so will cause it to go to the back of the queue and you'll have to wait even longer.

    ALWAYS ask questions about a specific item on its
    page. Scroll down and click on "Post a new topic".
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  • tps_thiago Thursday, September 28, 2017 5:23 AM Reply

    Well, ok. I'll wait some more, but thanks for the answer!


    And, as for the tracking itself, it's been 23 since the last status update, which is "forwarded from Sweden to Brazil". Is that usual too?

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  • gasbag11 Top 10 Forum Poster Thursday, September 28, 2017 6:29 AM Reply

    It's possible that it's stuck at your customs which means it won't update until it arrives to your country's postal system. 


    The majority of my shipments arrive in about 3 weeks, but I've had several that took 2 months, and one that showed up 5 months after I ordered it. 


    I learned to only buy things from China that I'm not in a hurry for. 

    ALWAYS ask questions about a specific item on its
    page. Scroll down and click on "Post a new topic".
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  • tps_thiago Thursday, September 28, 2017 10:17 AM Reply

    5 months?? Wow. I'm not really in a hurry, but I'm can't help checking the tracking code status every once and a while.


    I do hope it doesn't take that long though.


    But I'll wait, nonetheless.


    Thanks!

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  • gasbag11 Top 10 Forum Poster Thursday, September 28, 2017 10:19 AM Reply

    You're welcome and good luck. :)

    ALWAYS ask questions about a specific item on its
    page. Scroll down and click on "Post a new topic".
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  • sheepish Top 10 Forum Poster Thursday, September 28, 2017 6:34 PM Reply

    I learned to only buy things from China that I'm not in a hurry for.


    Me too, but by the time they arrive I tend to forget what I bought them for.

    DX has found a new way to deceive customers:
    Use reviews for different products that have not been bought
    by the person who wrote the review.
    http://club.dx.com/forums/forums.dx/threadid.1462252
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