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Item received different from the one I ordered !

  • jeff91 Tuesday, October 10, 2017 5:30 AM Reply

    My order number is 170907001073562433

    I have open a ticket 10 days ago, providing all pictures ...
    I have been waiting for "staff action" for 8 days.
    Today my ticket has been erased, Why ?
    Furthermore, I'm not able to open a new one, I have the message "Order number is incorrect" !
    It is just unbelievable ! It 650 $ order !
    What can I do ?
    Thanks

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  • gasbag11 Top 10 Forum Poster Tuesday, October 10, 2017 5:50 AM Reply

    I'll call a staff member to help you. 


    @Maye_Tao? ^^

    ALWAYS ask questions about a specific item on its
    page. Scroll down and click on "Post a new topic".
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  • jeff91 Tuesday, October 10, 2017 5:55 AM Reply

    Thanks a lot 

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  • gasbag11 Top 10 Forum Poster Tuesday, October 10, 2017 6:25 AM Reply

    You're welcome, and hope they sort it out quickly for you.  :)

    ALWAYS ask questions about a specific item on its
    page. Scroll down and click on "Post a new topic".
    Posts(11642) | Reviews | Tip post

  • Maye_Tao @DX Staff @DX Staff Tuesday, October 10, 2017 11:11 AM Reply

    Hello @jeff91

    We apologize for any inconvenience caused.

    Your ticket was delayed by the holiday. It has been replied. We will find a solution for you there. Be reassured please.

    Be happy. ( *^_^* )
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  • jeff91 Wednesday, October 11, 2017 2:40 AM Reply

    My ticket is again accessible today, incredible ..
    Thank you very much @gabag11 for your help. 
    I hope DX will find a solution quickly ...


     

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