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i did not get my package

  • RaczAttila Friday, December 01, 2017 1:25 AM Reply

    Hi, I ordered a Lenovo z2 mobile phone but did not arrive, order date: 2017.09.11. order number: 170910001078469812, order status: delivered. The package is not deliver :( shipped date 2017.09.12. the package tracking status: Expired,  75 days ago shipped and I have not yet received anything, my adress is correct. please help, thank you.

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  • gasbag11 Top 10 Forum Poster Friday, December 01, 2017 2:04 AM Reply

    If you made a ticket, post the # here. 


    If not, make one here. > https://cs.dx.com/Ticket/Check/Order.Delay 

    ALWAYS ask questions about a specific item on its
    page. Scroll down and click on "Post a new topic".
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  • Maye_Tao @DX Staff @DX Staff Friday, December 01, 2017 9:01 AM Reply

    Hello @RaczAttila

    Sorry to hear this.

    We need to contact the related carrier to investigate this matter. (around one to two weeks)

    And we will follow up your case via ticket E3BAFE8F457045888857BA737BB9E115. Be reassured please.


    Be happy. ( *^_^* )
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    mod edited by Maye_Tao on 12/1/2017 at 9:01 AM
  • Maye_Tao @DX Staff @DX Staff Tuesday, February 27, 2018 9:02 AM Reply

    @RaczAttila

    We issued refund to your paypal account. Please check. Thanks.

    Be happy. ( *^_^* )
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  • Robsdeal Thursday, March 01, 2018 4:12 AM Reply

    Hello I have not received my package as well and maybe hope that you can help me


    Opened a ticket on Feb 21st 2018 and hve not received an answer from staff.

    Ticket number is D250E97AC316423EA929E6D50C6FAC70

    Order number is #: 171219001075491239 placed on 12/19/2017 and shipped on

    12/23/2017

    Tracking number is RG673627058CN and when I check after weeks the package is always

    shown at date 1/5/2018 as being shipped by air to my destination but then there is no other update

    after this. It is just stuck there.


    Ideally if the package is lost and cannot be found I would like for the same article to be shipped again to me.


    Thank you kindly for your help!

    R....


         


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  • cyclist Moderator Thursday, March 01, 2018 5:47 AM Reply

    Rob, its always better to open your own thread so we can spot your post and help.

    I'll contact staff for you @Maye_Tao

    Flashlight issues~https://tinyurl.com/bw2d3pd
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  • Maye_Tao @DX Staff @DX Staff Thursday, March 01, 2018 8:46 AM Reply

    @Robsdeal

    We need to confirm your case with the carrier first and will follow up your case via ticket service. Thanks for your understanding in advance.

    Be happy. ( *^_^* )
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  • Robsdeal Thursday, March 01, 2018 7:01 PM Reply

    Thank you cyclist as in the past too for your help and my apologies

    for having attached myself to this thread   sorry about this will open my own up for the future


    As you can see from previous posts of mine have never really had the need to contact dx too much so this is why

    I am luckily not too familiar with thread opening and posting!


    Thanks for your understandiing help and patience with me and thanks to Maye too


    Best wishes

    Robsdeal.

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