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i did not get my package

  • RaczAttila Friday, December 01, 2017 1:25 AM Reply

    Hi, I ordered a Lenovo z2 mobile phone but did not arrive, order date: 2017.09.11. order number: 170910001078469812, order status: delivered. The package is not deliver :( shipped date 2017.09.12. the package tracking status: Expired,  75 days ago shipped and I have not yet received anything, my adress is correct. please help, thank you.

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  • gasbag11 Top 10 Forum Poster Friday, December 01, 2017 2:04 AM Reply

    If you made a ticket, post the # here. 

    If not, make one here. > https://cs.dx.com/Ticket/Check/Order.Delay 

    ALWAYS ask questions about a specific item on its
    page. Scroll down and click on "Post a new topic".
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  • Maye_Tao @DX Staff @DX Staff Friday, December 01, 2017 9:01 AM Reply

    Hello @RaczAttila

    Sorry to hear this.

    We need to contact the related carrier to investigate this matter. (around one to two weeks)

    And we will follow up your case via ticket E3BAFE8F457045888857BA737BB9E115. Be reassured please.

    Be happy. ( *^_^* )
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    mod edited by Maye_Tao on 12/1/2017 at 9:01 AM
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