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I'm still waiting for my order

  • Pelost Tuesday, January 09, 2018 2:35 AM Reply



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  • cyclist Moderator Tuesday, January 09, 2018 4:48 AM Reply

    What is your order number?

    What did customer service say when you contacted them?

    Flashlight issues~https://tinyurl.com/bw2d3pd
    DX Return Policy/Warranty~https://tinyurl.com/yb7dpg3s
    New customers read this ~ http://tinyurl.com/3kcyfqm
    Tracking site ~ http://www.17track.net/en
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  • gasbag11 Top 10 Forum Poster Tuesday, January 09, 2018 5:35 AM Reply

    You do realise that you ordered at the busiest time of the year don't you?

    Delays are very common before and after Christmas. A month wait is not unusual at all.

    ALWAYS ask questions about a specific item on its
    page. Scroll down and click on "Post a new topic".
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  • Maye_Tao @DX Staff @DX Staff Tuesday, January 09, 2018 9:24 AM Reply

    Hello @Pelost

    Your order was shipped on Dec 14 without free tracking number as it is less than $20. Please wait 1-2 weeks and see if it will arrive or not. And your ticket has been replied. Thanks for your patience in advance.

    Be happy. ( *^_^* )
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  • Zefiroc Tuesday, January 30, 2018 12:52 AM Reply


    My order has not arrived.

    I need to get the money back or solve the problem.

    My mobile purchase is urgent.

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    post edited by Zefiroc on 1/30/2018 at 12:56 AM
  • Maye_Tao @DX Staff @DX Staff Tuesday, January 30, 2018 9:11 AM Reply


    sku.852481793 was shipped on Jan 15 with a tracking number RP441***584SG via Singapore Post. You can track it via https://www.17track.net/en . The package is still in transit. It usually takes about 2-4 weeks for delivery. Please wait for it with patience. And we have replied your ticket F0247D13D8F04BBCA44BDF1FDD5AB851. Thanks.

    Be happy. ( *^_^* )
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