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20 business days, no package

  • whatever2222 Thursday, March 01, 2018 1:59 AM Reply

    Hi,


    I ordered my package on 26 January and it hasn't arrived yet after 20 business days. For this issue, I requested a ticket, however, I am not getting any responses to my ticket from the DX's staffs (been 5 days). I would like to inform. you that the customer service is really of poor quality. 

    I only would like to know where my package currently is?


    Thank you!


    Posts(1) | Reviews | Tip post

  • cyclist Moderator Thursday, March 01, 2018 2:18 AM Reply

    Its not unusual for packages to take 4-6 weeks to arrive, do you have a tracking number?

    There is a back log of tickets because of Chinese New Year, which is just about finished.

    Flashlight issues~https://tinyurl.com/bw2d3pd
    DX Return Policy/Warranty~https://tinyurl.com/yb7dpg3s
    New customers read this ~ http://tinyurl.com/3kcyfqm
    Tracking site ~ http://www.17track.net/en
    Posts(17041) | Reviews | Tip post

  • Maye_Tao @DX Staff @DX Staff Thursday, March 01, 2018 9:17 AM Reply

    Hello @whatever2222

    Your order was shipped without free tracking number as it is less than $20. It might take longer for the delivery. Please wait 1-2 weeks and see if it will arrive or not. And your ticket has been replied. Thanks.

    Be happy. ( *^_^* )
    Posts(5355) | Reviews | Tip post

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