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Ship items together option

  • zhulama Thursday, March 01, 2018 4:16 PM Reply

    Hi, I ordered two items and payed extra $1.70 for tracking number just to be safe.


    Then I was sent not important part of order with tracking number

    two weeks later I was sent important part of order without tracking number


    I'm 90% sure I've clicked the checkmark to ship items together and they were still sent separately...


    If there's a glitch in the system, please check it out and fix it.

    If I didn't actually click the checkmark to ship together, I apologize. Perhaps save the info in invoice so we can check if we did or did not use that option AFTER we made the order.

    Posts(23) | Reviews | Tip post

  • Maye_Tao @DX Staff @DX Staff Thursday, March 01, 2018 5:19 PM Reply

    Hello @zhulama

    The system will keep the defaulted choice if the page is refreshed. Please make sure that you cancel the hook symbol before "Ship the available items first" before you click "Next" button. Thanks.

    Be happy. ( *^_^* )
    Posts(5355) | Reviews | Tip post

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