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Payment issue with MercadoPago

  • emiliog23 Thursday, March 08, 2018 8:29 AM Reply

    Hi.


    I just bought an item, I paid using money from my MercadoPago account. Although MercadoPago confirmed that the payment was done, Here in Dx the order status is still Pending Payment.


    Many thanks

    Best Regards.


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  • Maye_Tao Thursday, March 08, 2018 9:10 AM Reply

    Hello @emiliog23

    Please send payment receipt to me via PM. We will confirm it with Astropay. Thanks.

    50b3b0993500493ca48847a569c98340.jpg

    Be happy. ( *^_^* )
    Posts(5502) | Reviews | Tip post

    mod edited by Maye_Tao on 3/8/2018 at 9:10 AM
  • emiliog23 Thursday, March 08, 2018 4:05 PM Reply

    Hi Maye


    I sent you a PM as you requested

    Thanks

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  • Maye_Tao Monday, March 12, 2018 10:23 AM Reply

    @emiliog23

    The payment was succeeded. But we didn't get it from Astropay in time. Order status can not be updated anymore. We will issue refund to your payment account. You may get it back about 3-7 working days. Thanks.

    Be happy. ( *^_^* )
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  • RogelioZ Thursday, May 03, 2018 3:11 AM Reply

    I'm in the same situation.


    The order status is still Pending Payment. i paid with mercadopago

    What i can do?

    Posts(1) | Reviews | Tip post

  • Maye_Tao Monday, May 07, 2018 9:21 AM Reply

    @RogelioZ

    We have confirmed your payment. Please wait for shipment. Thanks.

    Be happy. ( *^_^* )
    Posts(5502) | Reviews | Tip post

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