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  • Onlyne007 Monday, March 12, 2018 9:30 PM Reply


    I've ordered many things on DX and was always very happy about them, good price for decent products..

    But now for the first time I recieved a defective product. I ordered sku.852491694  (LETV X720) but it doesn't work properly...

    When i call someone ,the person opposite can not hear. I have to put earphones on. It’s really disturbing on important calls.

    I of course opened a ticket with a request for a new one.. but after 6 days, no response.. When DX clearly states: "72 hours"

    Also, the fact that jou MUST upload a picture of the broken piece is
    silly in my opninion. There is no visual damage on the mouse! For really
    broken product it is convenient to send a picture, but to require it,
    is a bit unnecessary I think.

    So far a little feedback on the rma procedure here on DealExtreme..

    My reference number for this ticket is 5B5BD8987261474C92D3BC5868489DC6.

    Order # : 171209001058953052


    Kind regards


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  • cyclist Moderator Tuesday, March 13, 2018 3:55 AM Reply

    The tickets are back logged due to Chinese New Year, your ticket will be answered soon.

    The request for a picture is just a basic reply because usually when something is broken, it is visible, but when its not visible, I just send DX a picture of the product from their own site, never been an issue doing that.

    Flashlight issues~https://tinyurl.com/bw2d3pd
    DX Return Policy/Warranty~https://tinyurl.com/yb7dpg3s
    New customers read this ~ http://tinyurl.com/3kcyfqm
    Tracking site ~ http://www.17track.net/en
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  • sheepish Top 10 Forum Poster Tuesday, March 13, 2018 5:29 AM Reply

    Is it a phone or a mouse?

    DX has found a new way to deceive customers:
    Use reviews for different products that have not been bought
    by the person who wrote the review.
    Posts(24068) | Reviews | Tip post

  • Maye_Tao @DX Staff @DX Staff Wednesday, March 14, 2018 11:38 AM Reply

    Hello @Onlyne007

    Sorry for the delay.

    Your ticket has been replied. Please check and get back to us there. Thanks.

    Be happy. ( *^_^* )
    Posts(4862) | Reviews | Tip post

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