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Support is not doing anything!!!

  • dunamis1974 Tuesday, March 13, 2018 9:38 AM Reply

    Dear Sirs,

    This is my order: 180205001062057346

    Item is not received and the support is not answering my question for almost a week now. This is getting ridicilous!

    Please someone check what is wrong and answer me as soon as possible.

    Kind Regards, Boyan

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  • Maye_Tao @DX Staff @DX Staff Tuesday, March 13, 2018 10:01 AM Reply

    Hello @dunamis1974

    Sorry to hear this.

    It's very common to see packages not scanned by destination Post Offices while packages are still normally en-route and delivered. Could you please wait 1-2 weeks and see if it will arrive or not? Your ticket has been replied. Thanks.

    Be happy. ( *^_^* )
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  • sheepish Top 10 Forum Poster Tuesday, March 13, 2018 5:58 PM Reply

    It's also quite common to have packages from China take two months to arrive.

    DX has found a new way to deceive customers:
    Use reviews for different products that have not been bought
    by the person who wrote the review.
    http://club.dx.com/forums/forums.dx/threadid.1462252
    Posts(24245) | Reviews | Tip post

  • dunamis1974 Tuesday, March 13, 2018 8:22 PM Reply

    Thank you for the responce. I will wait for 1-2 more weeks. I also attached a screenshot of the tracking in the ticket. Please not there that package went out and returned.

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