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Order lost !!!???

  • abmanas Wednesday, March 14, 2018 2:21 AM Reply


    I placed an order (order number: 171227146063135018) on 27 december 2017. It has been more than 2.5 months now. I havent received it yet.

    Where is my order? I also opened a ticket but noone replies.

    Customer service is not very good at DX I guess :(




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  • cyclist Moderator Wednesday, March 14, 2018 3:42 AM Reply

    There is a backlog of tickets due to the holiday, I'll contact staff for you @Maye_Tao

    Flashlight issues~https://tinyurl.com/bw2d3pd
    DX Return Policy/Warranty~https://tinyurl.com/yb7dpg3s
    New customers read this ~ http://tinyurl.com/3kcyfqm
    Tracking site ~ http://www.17track.net/en
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  • Maye_Tao Wednesday, March 14, 2018 8:57 AM Reply

    Hello @abmanas

    Sorry for the delay.

    Your ticket has been replied. Please check and get back to us there. Thanks.

    Be happy. ( *^_^* )
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  • abmanas Wednesday, March 14, 2018 6:13 PM Reply

    Thank you for the reply Mr Tao.

    I have replied to the ticket.

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