DX  » Community » Forums
«See all threads (in Feedback)

Haven't received item after 30+ days

  • HECTIK204 Wednesday, March 14, 2018 6:57 AM Reply

    So I ordered a micro sd card off of here and customer support has not been helping at all. The first time I opened my ticket it took them nine days just to reply and say that china post didn't update the info and that I should check my local post office for info on it. Canada post never received the item and the provided tracking number never made it to canada post. I can't help but feel like im going to be robbed of my money with how unwilling the customer support is to writing back in a timely manner.

    Posts(2) | Reviews | Tip post

  • Maye_Tao @DX Staff @DX Staff Wednesday, March 14, 2018 9:28 AM Reply

    Hello @HECTIK204

    Sorry to hear this.

    It's very common to see packages not scanned by destination Post Offices while packages are still normally en-route and delivered. Could you please wait 1-2 weeks and see if it will arrive or not? If not, we will check the case and find a solution for you. Be reassured please.

    Be happy. ( *^_^* )
    Posts(4862) | Reviews | Tip post

  • Anemp Wednesday, March 14, 2018 11:58 PM Reply

    No he recibido mis auriculares.

    El pedido lo realicé e noviembre de 2017. Me devuelven el dinero? o q hacen?

    Pedido N° 171102001076965666

    Posts(1) | Reviews | Tip post

    post edited by Anemp on 3/14/2018 at 11:58 PM
  • Formigao357 Thursday, March 15, 2018 4:15 AM Reply


     I'm waiting for a solution to my problem and nobody tells me anything. I am only requesting the reshipment of my purchase due to the fact that it has been lost and no one gives me attention. Is this the DX customer satisfaction policy? I'm disappointed in that. To whom should I direct my request?

    Order #:171229001090891060    

    Order date: 30/12/2017 01:03

    Ticket number:2F9A6B699AE24825B8D350B83D16668F    

    Date Received:2018/2/28 13:50:33 (UTC)    

    Posts(2) | Reviews | Tip post

  • Maye_Tao @DX Staff @DX Staff Thursday, March 15, 2018 9:01 AM Reply

    @Anemp @Formigao357

    Your tickets have been replied. Please check. Thanks.

    Be happy. ( *^_^* )
    Posts(4862) | Reviews | Tip post

  • HECTIK204 Thursday, March 15, 2018 9:24 AM Reply

    @Maye_Tao it's been 40 days since I ordered this item. This is also the first time I've ordered an item over seas and hasn't been scanned by Canada post when it reaches the country. Heck I even ordered something off of and it showed up in 2 weeks(they ship from China too) and was updated consistently. 

    Posts(2) | Reviews | Tip post

«Reply to this thread (in Feedback)



* 50 characters max


Please note: HTML codes are not allowed anywhere on this page (otherwise you will see an error).

Please note that DealExtreme Forums are not a sales or product support board. While we do constantly participate in this forum, please contact us via support ticket for a guaranteed fast response. We make every effort to make the quickest replies.

DX Everywhere