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No item received, trackingnumbers invalid

  • MSPFoto Wednesday, March 14, 2018 3:52 PM Reply

    I have ordered a SUNWAYFOTO PNL-D850  on 18 februari and received confirmation of the payment and order.

    Since then the item is lost.

    Last mail i got on 2 march, stating that the item could not pass airline security. I received a new tracking number.

    Both 'old' and new trackingnumbers are invalid in your system, so i'm totaly unable to start a customer service ticket. Furthermore livechat is unavailable for days now and mails are unreplyed.

    Hence this forum topic.


    cut/past last mail: (please note that the reason of the airline security is 100% strange to me, since there are no bbattery's, knives or whatsoever involved in the shipment. Its just a piece of aluminium....)



    Dear Martin,

       



    Thanks for ordering from DX.com. 
      
      We’re writing to inform. you that the package LX356529582NL   from your order 180218001081577197 has   failed to pass the airline security check as it contains lithium   batteries/knives or products that contain liquid which are now under extra   scrutiny in world air cargo services. 
      
      We therefore have switched it to another delivery channel to ensure the order   is sent to you as soon as possible. 
      
      Here is the new package tracking number RQ532***281MY. 
      
      We will follow the package and strive to make sure the items reach you   smoothly and safely. 
      
      Your understanding and patience are highly appreciated. 
      
      Should you have any questions please feel free to contact us via Live chat or   Customer Service Ticket. 
      
      Your sincerely, 
      
      DX.com

       


    Please inform. me how to get the item asap or refund.


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  • Maye_Tao Wednesday, March 14, 2018 4:05 PM Reply

    Hello @MSPFoto

    Your order was reshipped on Mar 2 with a tracking number RQ532***281MY via Malaysia Post. You can track it via https://www.17track.net/en . It usually takes about 2-4 weeks for delivery. Please wait for it with patience. Thanks.

    Be happy. ( *^_^* )
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  • MSPFoto Wednesday, March 14, 2018 4:11 PM Reply

    Thank you very much Maye_Tao for your kind reply.

    The tracking number you mention ( RQ532***281MY ) does not work as said. It is invalid.


    I will wait until end of March nevertheless.

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  • Maye_Tao Wednesday, March 14, 2018 4:40 PM Reply

    @MSPFoto

    Your package is in transit.

    QQ截图20180314164012.png

    Be happy. ( *^_^* )
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    mod edited by Maye_Tao on 3/14/2018 at 4:41 PM
  • MSPFoto Monday, March 26, 2018 8:38 PM Reply

    @Maye_Tao


    Dear Maye_Tao, since you have been helpfull so far i kindly ask you to give me an update about the package. As stated before i cannot do that myself.

    If there is no development in delivery i claim full refund of the payment, since i takes by far to long.


    Please advise,


    With kind regards,

    Mart

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  • Maye_Tao Tuesday, March 27, 2018 9:04 AM Reply

    @MSPFoto

    You can track it via https://www.internationalparceltracking.com/#/search . Please contact the nearest NL post first. Thanks.

    Sat Mar 17 19:06 NL Shipment available at PostNL location


    Be happy. ( *^_^* )
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  • MSPFoto Tuesday, March 27, 2018 6:27 PM Reply

    @Maye_Tao


    Thx for that site. I need a barcode for that i do not have and never received.

    Please provide more info or start refunding


    Thanks

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  • Maye_Tao Wednesday, March 28, 2018 9:00 AM Reply

    @MSPFoto

    Please use RQ532***281MY to track package via https://www.internationalparceltracking.com/#/search . You will see the barcode. Please contact the nearest NL post to pick up the package. Thanks.

    Be happy. ( *^_^* )
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  • MSPFoto Wednesday, March 28, 2018 5:37 PM Reply

    @Maye_Tao


    I'm happy to inform. you that, due to your patience and infomation i was able to receive the item.

    NL Post has never informed me about the package and it was nearly shipped back. BAD!


    Thanks again for all the troubles you made and all your services. 1 Kuddo earned.

    Case closed :)

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  • Maye_Tao Thursday, March 29, 2018 9:07 AM Reply

    You're welcome.

    Have a nice day!

    Be happy. ( *^_^* )
    Posts(5502) | Reviews | Tip post

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