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Product can't be delivered

  • rykobyk Friday, March 16, 2018 11:15 PM Reply

    Hi,


    I would like to purchase product SKU: 916498832 but on checkout I get the message "The products you selected can’t be delivered to your shipping address. Please choose other products!"


    Is this product shipped to Croatia and if not, why not?


    Thanks for the help.


    Regards,

    Rykobyk

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  • gasbag11 Top 10 Forum Poster Saturday, March 17, 2018 12:39 AM Reply

    There appears to be a site bug with that message for many products that shouldn't be resrticted at all. 


    @Maye_Tao should be able to help you, but she may not reply for a day or 2. It's the weekend there now. 

    NO! I don't know why DX screwed up the site so badly.
    Ask them.
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  • sheepish Top 10 Forum Poster Saturday, March 17, 2018 3:57 AM Reply

    Remembering 30 years.
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  • Maye_Tao Monday, March 19, 2018 9:03 AM Reply

    Hello @rykobyk

    Sorry, there is a limit to destination countries. It might be caused by the shipping issue. Please consider other products. Thanks for your support with DX.

    Be happy. ( *^_^* )
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  • gasbag11 Top 10 Forum Poster Monday, March 19, 2018 9:09 AM Reply

    Why would a phone case be restricted to any country?

    NO! I don't know why DX screwed up the site so badly.
    Ask them.
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  • sheepish Top 10 Forum Poster Monday, March 19, 2018 9:11 AM Reply

    Because DX. And Li-ion batteries.

    Remembering 30 years.
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  • gasbag11 Top 10 Forum Poster Monday, March 19, 2018 9:21 AM Reply

    What Li-ion batteries? 

    NO! I don't know why DX screwed up the site so badly.
    Ask them.
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  • sheepish Top 10 Forum Poster Monday, March 19, 2018 9:26 AM Reply

    Indeed. Why!?

    Remembering 30 years.
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  • matrix-neo Moderator Monday, March 19, 2018 9:46 AM Reply

    when Maye_Tao said 'limit' I thought there was a limit to the quantity of items allowed into the country, could it be a restricted or banned item instead?

    Resistance is futile-give in to DX gadget craving!
    also a voluntary mod-be nice please!
    Have an enquiry? https://cs.dx.com/ticket/index


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