DX  » Community » Forums
«See all threads (in Cell Phones)
Cell Phones


  • manu0374 Tuesday, March 20, 2018 4:52 PM Reply

    One week ago I received my order, I was so happy, but my happiness has been no longer than one minute! Inside the box I didnt't find a Tray card...So I can't use my phone, I paid for somenthing for nothing. I'm trying to write in everywhere in the site web (private message, a lot of  tickets), but at the moment I dind't receveid any good answer and it pasted 8 days after received it. How can I do now? I can't use my phone, so or you send me a tray card very fast or you give me back my money. Let me know, thanks

    Posts(8) | Reviews | Tip post

    post edited by manu0374 on 3/20/2018 at 11:05 PM
  • sheepish Top 10 Forum Poster Wednesday, March 21, 2018 5:06 AM Reply

    Remembering 30 years.
    Posts(24949) | Reviews | Tip post

  • Maye_Tao Wednesday, March 21, 2018 10:23 AM Reply

    Hello @manu0374

    We offered solutions via the ticket case. Please check and get back to us there. Thanks.

    Be happy. ( *^_^* )
    Posts(5502) | Reviews | Tip post

  • manu0374 Wednesday, March 21, 2018 3:36 PM Reply

    yes @maye_tao, I have already answered to Alice, but her solution is not good, because there are not sellers in Italy that sell my phone's tray... I've tried to look for it also on  platform, but the only one seller is  and i can get it in 5 five weeks... It's a  problem because I can't use cell phone and I don't want to wait other 5 five weeks before using it! I have ordered it on 6th february, today is on 21th march and I can't still use it!!!! So I think the best way is you send me tray by fast shipping or give me back all the money I spent. 

    The last think , it's very bad that a customer must post a lot of tickets, private messages and nobody answer or answer in a lot of days. I receveid it 10 days ago and you didn't still resolved the inconvenience despite my requests.

    Posts(8) | Reviews | Tip post

  • manu0374 Saturday, March 24, 2018 11:57 PM Reply

    I didn't still receveid any answer from you....and it pasted about 2 weeks that I received my phone and I can't use it without tray card...Do you think is it correct all this from you?

    Posts(8) | Reviews | Tip post

    post edited by manu0374 on 3/24/2018 at 11:57 PM
  • Maye_Tao Monday, March 26, 2018 11:34 AM Reply


    Sorry for the delay.

    We will resend tray card to you. Thanks.

    Be happy. ( *^_^* )
    Posts(5502) | Reviews | Tip post

  • manu0374 Monday, March 26, 2018 2:11 PM Reply

    Ok, thanks for your answer. Now, when will you send me a tray card? And How long does it get to arrive in Italy? let me know delivery track. Thanks

    Posts(8) | Reviews | Tip post

  • manu0374 Thursday, March 29, 2018 5:29 PM Reply

    I didn't received any information from you....Very bad!!!

    Posts(8) | Reviews | Tip post

  • Maye_Tao Friday, March 30, 2018 8:49 AM Reply


    180328001042792128 is the replacement order for tray card. Please wait for shipment and delivery. Thanks.

    Be happy. ( *^_^* )
    Posts(5502) | Reviews | Tip post

  • manu0374 Friday, March 30, 2018 1:43 PM Reply

    I write here because nobody replies me on support ticket. Try to check how many requests I wrote and only twice Alice replied me after a long time. Go to my ticket... 

    Posts(8) | Reviews | Tip post

    post edited by manu0374 on 3/30/2018 at 1:43 PM
Page 1 of 2
Go to Page:
«Reply to this thread (in Cell Phones)
Cell Phones



* 50 characters max


Please note: HTML codes are not allowed anywhere on this page (otherwise you will see an error).

Please note that DealExtreme Forums are not a sales or product support board. While we do constantly participate in this forum, please contact us via support ticket for a guaranteed fast response. We make every effort to make the quickest replies.

DX Everywhere