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Can't RMA - Order number is incorrect

  • alejcho Tuesday, April 03, 2018 4:14 PM Reply

    I recieved a defective item for order number 180316001028446585 but I cannot create an RMA ticket because the page shows an "Order number is incorrect" error when I input the number.
     
    I can confirm the order number is correct each time, tried typing it out, and I've tried multiple browsers and PCs - all to no success.


    #Proof 1 -

    #Proof 2 -

    #Error -


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  • Maye_Tao @DX Staff @DX Staff Tuesday, April 03, 2018 4:30 PM Reply

    Hello @alejcho

    There was a system error. The ticket system is working now. Please try again. Thanks.

    Be happy. ( *^_^* )
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  • NikAwesome Thursday, May 03, 2018 12:48 PM Reply

    Maye_Tao


    I have the same problem with my order number 180302001099140091


    I received a defective item and I would like to open a ticket


    Thanks in advance

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  • Maye_Tao @DX Staff @DX Staff Monday, May 07, 2018 8:55 AM Reply

    @NikAwesome

    Sorry to hear this.

    Please try this ticket link https://cs.dx.com/Account/LoginProblem . Thanks.

    Be happy. ( *^_^* )
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  • NikAwesome Monday, May 07, 2018 10:26 AM Reply

    But I don't have a Login problem just that my order number do not work

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  • Maye_Tao @DX Staff @DX Staff Tuesday, May 08, 2018 8:59 AM Reply

    @NikAwesome

    You can open a ticket case and report defective item there. Our after-sales team will follow up your case. Thanks.

    Be happy. ( *^_^* )
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  • NikAwesome Tuesday, May 08, 2018 9:19 AM Reply

    But I am telling you I have the same problem: the page shows an "Order number is incorrect" error when I input the number.

    I want to open a ticket at this page: https://cs.dx.com/Ticket/Check/Aftersales.NewDefective and I get repeteadly the same error (tried several times on different days)

    Screen Shot 2018-05-06 at 23.27.59.png



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  • Maye_Tao @DX Staff @DX Staff Wednesday, May 09, 2018 9:10 AM Reply

    @NikAwesome

    We apologize for any inconvenience caused.

    We will report it to the IT department.

    Be happy. ( *^_^* )
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  • Pimmk1 Thursday, May 24, 2018 8:37 PM Reply

    Same to me 180306001016276267 regards Pim

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  • NikAwesome Friday, May 25, 2018 4:20 AM Reply

    Can you open the RMA case for me?

    I have been trying hopelessly


    Order number: 180302001099140091

    Defective SKU: 403142

    Product Description: Replacement Magsafe Adapter DC 5Pin Cable for Macbook Pro - White

    Failure diagnostic: ONE of the items (ordered two) does not verify a basic continuity test done with a multimeter, i.e. there is a broken cable o connector.

       

    Regards, Nicolás

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