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"Order number is incorrect!"

  • emizerit Wednesday, April 11, 2018 9:58 AM Reply

    Hello, I placed an order on March 21th. Since then I got no news but the message Order Processing => One or more of your items are temporarily out of stock.

    I tried to open a support ticket but I get "Order number is incorrect!". I know it is valid, payment was collected, and if I click on it in my account it shows all the items and info.

    The order is 180321001034644678.

    Check it, please.

    Regards

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  • Maye_Tao Wednesday, April 11, 2018 10:25 AM Reply

    Hello @emizerit

    The product is in stock. We will ship your order out as soon as possible. Thanks.

    Be happy. ( *^_^* )
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  • emizerit Tuesday, April 24, 2018 9:08 AM Reply

    No news about this order, I want to cancel and get my money back.


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  • emizerit Wednesday, April 25, 2018 8:31 AM Reply

    No answer too. I think DX has big problems. It work very bad.

    Posts(10) | Reviews | Tip post

  • Maye_Tao Wednesday, April 25, 2018 9:02 AM Reply

    @emizerit

    We cancelled order and issued refund to your payment account as your request. You may get it back about 3-7 working days. Thanks.

    Be happy. ( *^_^* )
    Posts(5502) | Reviews | Tip post

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