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I can,t tack a new ticket №and no answer in old on

  • AniDimitrova Saturday, April 14, 2018 11:44 PM Reply

    Hello, By order 171130001043508545 I received a phone on 2018-01-12. The phone worked for 1 month and started to trouble. It was constantly restarted, and on 2018-04-06 it stopped and displayed a black screen. On the same day, I tried to open a ticket number, but since it was open for delivery late, did not allow me to open a new one. I wrote the same number on the ticket that I want to take guarantee of the phone warranty already 2 times but no one answers the questions. Help me, tell me what is the procedure to claim the warranty on the phone and get my money back ?!


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  • gasbag11 Top 10 Forum Poster Sunday, April 15, 2018 12:28 AM Reply

    If you opened a ticket already, don't add anything to it before DX replies or it will go to the back of the queue every time you do.


    If you don't have a ticket opened, make one here  > https://cs.dx.com/Ticket/Check/Aftersales.NewDefective  for defective items.


    Again, wait for a reply from DX.

    ALWAYS ask questions about a specific item on its
    page. Scroll down and click on "Post a new topic".
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  • sheepish Top 10 Forum Poster Sunday, April 15, 2018 7:12 AM Reply

    New tickets get tacked onto the top of your tickets page, https://cs.dx.com/Ticket/List .

    DX has found a new way to deceive customers:
    Use reviews for different products that have not been bought
    by the person who wrote the review.
    http://club.dx.com/forums/forums.dx/threadid.1462252
    Posts(24406) | Reviews | Tip post

  • AniDimitrova Sunday, April 15, 2018 9:01 PM Reply

    How long I have to wait an aswer? I wrote at 6 of april and near 10 days I don,t have an aswer. I and also for this reason I can,t open a new ticket. The old ticket is for late delivery and it is open 27 decemder 2017. Only in this ticket I can write. The last time I wrote on this ticket at 12 of april 2018.

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    post edited by AniDimitrova on 4/15/2018 at 9:07 PM
  • Maye_Tao @DX Staff @DX Staff Tuesday, April 17, 2018 9:58 AM Reply

    Hello @AniDimitrova

    Sorry for the delay.

    Your ticket has been replied. Please check and get back to us there. Thanks.

    Be happy. ( *^_^* )
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