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Status Unknown and Phone Numbers not connected

  • SaigEssentials Monday, April 16, 2018 9:59 AM Reply

    Hi DX Team

    My order status is showing as unknown for order 180408001056358638.  I have tried calling the Hong Kong and Sydney phone numbers but they are not connected. I have tried live chat, which is not available and I have tried lodging a ticket but it keeps taking me in circles to other help topics.  Can you please advise what is happening with this order. 

    Thank you. 

    Posts(1) | Reviews | Tip post

  • Maye_Tao @DX Staff @DX Staff Monday, April 16, 2018 11:38 AM Reply

    Hello @SaigEssentials

    We will speed up your order. Please wait for shipment notification. Thanks.

    Be happy. ( *^_^* )
    Posts(5065) | Reviews | Tip post

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