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I need to make my 1 year guarantee work on a phone

  • Necrogimp Monday, April 16, 2018 3:56 PM Reply


    This is now 2 week that I try to contact support to send back my phone to the after sales support.

    In first I conctated the brand of my phone in my country but the told me that the Serial Number I had was under the responsability of Asus china and I needed to contact them or the website saler.

    My ticket is waiting for staff for more than a week now and I'm scared that I will get a answer after my guarantee have worn off... (30/04/2018)

    Have a nice day.

    Posts(3) | Reviews | Tip post

  • cyclist Moderator Tuesday, April 17, 2018 12:31 AM Reply

    DX are sometimes slow answering tickets, but Im sure they'll get back to you within a year!

    Dont add any more replies to your ticket, just wait.

    DX's return policy (link/address) is in my sig below if you want to read it.

    Flashlight issues~https://tinyurl.com/bw2d3pd
    DX Return Policy/Warranty~https://tinyurl.com/yb7dpg3s
    New customers read this ~ http://tinyurl.com/3kcyfqm
    Tracking site ~ http://www.17track.net/en
    Posts(17163) | Reviews | Tip post

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