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Never received shipping refund

  • e1010101 Sunday, April 22, 2018 6:16 PM Reply

    It has been 3 weeks, 1 week past the 2 weeks stated to get my $8.75 shipping refund back on my last defective item return ticket.

    The phones for US during hk hours state unable to dial and live chat does not work and I have no way to open a ticket stating I didn't get my $8.75.

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  • Maye_Tao @DX Staff @DX Staff Monday, April 23, 2018 10:09 AM Reply

    Hello @e1010101

    Sorry for the delay.

    The refund request was failed. We will submit a overdue refund request to your paypal account again. It should be issued about 10 working days. Thanks.

    Be happy. ( *^_^* )
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  • e1010101 Tuesday, May 08, 2018 3:06 PM Reply

    Has been over 10 working days, still nothing, can I just get 8.75 in store credit then?

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  • cyclist Moderator Wednesday, May 09, 2018 5:22 PM Reply

    @Maye_Tao

    Flashlight issues~https://tinyurl.com/bw2d3pd
    DX Return Policy/Warranty~https://tinyurl.com/yb7dpg3s
    New customers read this ~ http://tinyurl.com/3kcyfqm
    Tracking site ~ http://www.17track.net/en
    Posts(17094) | Reviews | Tip post

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