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Item back-order 2 tickets send no answer

  • Buttons10 Wednesday, April 25, 2018 7:33 PM Reply

    Hi


    I placed order 180412001060961436 on the 12 April.  First staus was processing order than after a few days staus change to one or more items out of stock. Send tickets twice already but no answer.

    My first purchase from DX i must say not a good experience.

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  • cyclist Moderator Wednesday, April 25, 2018 10:39 PM Reply

    Don't send two tickets, just make one and wait for a reply.


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  • Maye_Tao Thursday, April 26, 2018 8:46 AM Reply

    Hello @Buttons10

    Sorry for the delay.

    sku.391588 is being restocked. Would you mind to wait 2-3 days for updates? Thanks.

    Be happy. ( *^_^* )
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  • Buttons10 Thursday, April 26, 2018 1:38 PM Reply

    Would'nt it be better for us as customers to be notified before checkout about availability of items.That way i can decide if i still want to purchase.

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  • Maye_Tao Thursday, April 26, 2018 4:01 PM Reply

    @Buttons10

    Note: Stock and Availability shown on this site is for your reference only. While we strive to provide the most accurate and timely stock and availability information, availability information may become out of date and may change between the time you added an item to cart and the time your order is received.

    Be happy. ( *^_^* )
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  • Buttons10 Thursday, April 26, 2018 5:00 PM Reply

    Hi Maye Tao

    Can you tell me why no answer on my ticket yet?

    What attract me to purchase from DX was the promised 7-10 days shipping. I would assume from the day you received my order your system would immediate change to out of stock leaving you 9 days to re-stock and shipping but that happened only after a few days.

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  • Maye_Tao Thursday, April 26, 2018 5:21 PM Reply

    @Buttons10

    Your ticket has been replied twice. You can check details in your dx account(MY account->My ticket). Thanks.

    Be happy. ( *^_^* )
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  • Buttons10 Monday, April 30, 2018 8:13 PM Reply

    Thanks Maye Tao


    Order was finally shipped.

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  • Buttons10 Tuesday, May 29, 2018 6:09 PM Reply

    Hi


    Order shipped the 28th April according to Status, but a month down the line nothing received yet. Update please.

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  • Maye_Tao Wednesday, May 30, 2018 10:30 AM Reply

    @Buttons10

    Your order was shipped on Apr 28 without free tracking number as it is less than $20. It might take longer for the delivery. Could you please wait 1-2 weeks and see if it will arrive or not? Thanks.

    Be happy. ( *^_^* )
    Posts(5502) | Reviews | Tip post

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