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My order isn’t under my account.

  • syan116 Monday, April 30, 2018 1:44 PM Reply

    I can’t find my order in my account.

    and the payment already processed with my credit card.

    Order No.: 180429001080575387


    And ticket no response yet. PLS HELP!

    Posts(1) | Reviews | Tip post

  • sheepish Top 10 Forum Poster Monday, April 30, 2018 2:35 PM Reply

    When you placed the order did you get the normal order confirmation email?


    When did you open a ticket? You can expect it to take two or three days to get a response (and from the order number it can only be one day at most).

    DX has found a new way to deceive customers:
    Use reviews for different products that have not been bought
    by the person who wrote the review.
    http://club.dx.com/forums/forums.dx/threadid.1462252
    Posts(24718) | Reviews | Tip post

  • Maye_Tao Wednesday, May 02, 2018 8:43 AM Reply

    Hello @syan116

    You used a wrong email s****@yaoo.com.hk to place the order 180429001080575387. It is waiting for shipment now. And your ticket has been replied. Thanks.

    Be happy. ( *^_^* )
    Posts(5502) | Reviews | Tip post

  • syan0116 Friday, May 04, 2018 1:12 PM Reply

    4/29/2018 10:57:54 PM    Order Processin    


    Thank you! I got back to that account now. However, the order been processing since 29/4, and there’s no tracking number yet. Pls follow. Thank you so much!!!

    Posts(2) | Reviews | Tip post

  • sheepish Top 10 Forum Poster Friday, May 04, 2018 1:59 PM Reply

    That's very good detective work, Maye.

    DX has found a new way to deceive customers:
    Use reviews for different products that have not been bought
    by the person who wrote the review.
    http://club.dx.com/forums/forums.dx/threadid.1462252
    Posts(24718) | Reviews | Tip post

  • Maye_Tao Tuesday, May 08, 2018 2:45 PM Reply

    @syan116

    We cancelled order and issued refund to your credit card as your request. You may get it back about 3-7 working days. Thanks.

    Be happy. ( *^_^* )
    Posts(5502) | Reviews | Tip post

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