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"order number is incorrect!" Error

  • Pedromariez89 Friday, May 4, 2018 12:17 PM Reply

     Good Evening. I'm having this problems: When I try to create a "ticket" the system said that the order number is incorrect but that's not possible because I'm copying the number from my order list. I ordered a laptop of 350 usd to Argentina with Noc Noc delivery service several days ago but I don't have the tracking number yet. Is that normal? The people from Noc Noc said thsr They couldn't help me without a tracking number and I couldn't contact DX team if I couldn't create a Ticket. Thanks!

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  • Maye_Tao Friday, May 4, 2018 2:13 PM Reply

    Hello @Pedromariez89

    sku.498581 is being restocked. Would you mind to wait one week for updates? You will get a notification email after shipment. Thanks.

    Be happy. ( *^_^* )
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  • Pedromariez89 Monday, May 7, 2018 8:03 AM Reply

    Ok, I coukd wait one week more. But how I could open a ticket if I want to ask something with this error?

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  • Maye_Tao Monday, May 7, 2018 9:28 AM Reply


    You can try this link https://cs.dx.com/Account/LoginProblem . Thanks.

    Be happy. ( *^_^* )
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