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Refund not received

  • FabienChiappero Tuesday, May 08, 2018 12:52 AM Reply

    Order : 180501001083613098

    SKU: 492155

    Total cost 862,44€


    I cancelled my order on 02/05/2018 and received the confirmation mail stating :

    " A refund for your order 180501001083613098 has been processed in the amount of EUR-864.07 . It has been returned to your Credit Card already, please check it."

    My account is up to date and no payment has been received, I can provide screenshot and account statement to prove so.

    After many check we are now more than 5 days later ( way above any possible bank's delay ) and still nothing.

    I ask for DX to check on that transaction and provide proof of transfer ( or actually proceed to the transfer ).

    Posts(1) | Reviews | Tip post

  • cyclist Moderator Tuesday, May 08, 2018 2:52 AM Reply

    It can take a week or so for it to show up on your card, nothing to worry about.

    Flashlight issues~https://tinyurl.com/bw2d3pd
    DX Return Policy/Warranty~https://tinyurl.com/yb7dpg3s
    New customers read this ~ http://tinyurl.com/3kcyfqm
    Tracking site ~ http://www.17track.net/en
    Posts(17018) | Reviews | Tip post

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