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customs fee

  • Igorbol Tuesday, May 08, 2018 3:11 AM Reply

    I live in Italy. If I order the goods at http://www.volumerate.com, do I have to pay the customs fee?

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  • Maye_Tao @DX Staff @DX Staff Tuesday, May 08, 2018 8:54 AM Reply

    Hello @Igorbol

    http://www.volumerate.com/FAQ/faq#faq-13

    For 27 countries in Europe, we provide a tariff insurance service. If you are a European customer and worried to bear the European import duty, we suggest you pay Import Tax & VAT Insurance when you do the checkout. Then we will pay the duty when the parcel is held by local customs.

    If you have bought the Import Tax & VAT Insurance and in the event that you are charged any tax & VAT when the package is delivered, please sign for the package and pay the taxes. Then please submit a ticket and provide us the tax document, invoice or receipt.

    Please note that the tax insurance service is only for the orders from European countries. The tax reimbursement claim must be made within 60 days from the date of shipment. The max compensation amount is up to $40 for per order.

    Be happy. ( *^_^* )
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