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Insufficient tracking information

  • Willem96 Monday, May 14, 2018 6:47 PM Reply

    Hi,


    A few weeks ago I received an email telling me that the items were not allowed in the airplane (due safety regualtions?). Further more, it said that a new transport method has been selected. I am really wondering where the package is. The tracking tells that It is in transit since april the 22nd and no further tracking information is available (not possible to track). 


    I have posted a ticket but I still did not get any response. Hopefully someone can help me out?


    Information: 

    order: 180413001062377869

    track code: RQ535990145MY


    Kind regards,


    Willem

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  • matrix-neo Moderator Monday, May 14, 2018 9:24 PM Reply

    your package was returned to DX and then re-shipped using another postal carrier, you just have to wait some more time, keep in mind standard shipping does not give full tracking updates

    Resistance is futile-give in to DX gadget craving!
    also a voluntary mod-be nice please!
    Have an enquiry? https://cs.dx.com/ticket/index


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  • Willem96 Tuesday, May 15, 2018 3:38 AM Reply

    Thank you for the response! 


    Maybe I am just inpatient, but past orders have not taken that much time. Do you know how much longer I have to wait (days, weeks)?


    Thanks in advance

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  • gasbag11 Top 10 Forum Poster Tuesday, May 15, 2018 6:29 AM Reply

    I've been buying from DX for 6 years and noticed that the delivery times have gotten longer over the last 6 months or so. From a little over 2 weeks in the beginning, to a month or so now. Sometimes longer.

    ALWAYS ask questions about a specific item on its
    page. Scroll down and click on "Post a new topic".
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  • Willem96 Tuesday, May 22, 2018 3:33 AM Reply

    It's been a month now, still no update in the tracking... should I be worried?

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  • Maye_Tao @DX Staff @DX Staff Tuesday, May 22, 2018 11:08 AM Reply

    Hello @Willem96

    It's very common to see packages not scanned by destination Post Offices while packages are still normally en-route and delivered. Please wait 1-2 weeks and see if it will arrive or not. Thanks.

    Be happy. ( *^_^* )
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