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First order disapeared from history, then ticket

  • d67830 Friday, May 25, 2018 5:00 AM Reply

    I ordered some stuff in the beginning of April, and got a mail that it was shipped.

    But nothing showed up in my mail box.

    When clicking the order in the order history, i only get a white page with the message

    "Object reference not set to an instance of an object."

    So i submitted a ticket, and this was in state "Awaiting Staff" for about a week, then the ticket just

    disapeared from the list.

    So now, no stuff, no tickets, no luck, and no fun.


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  • gasbag11 Top 10 Forum Poster Friday, May 25, 2018 6:00 AM Reply

    @Maye_Tao ^^

    ALWAYS ask questions about a specific item on its
    page. Scroll down and click on "Post a new topic".
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  • d67830 Friday, May 25, 2018 6:26 AM Reply

    It is a bit difficult to be specific. 

    The order is 180402146068452867, and the ticket is gone. 

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  • ozOzo Top 10 Forum Poster Saturday, May 26, 2018 5:42 PM Reply

    @d67830

    Check your ticket again now- My Account → My Ticket.

    The IT crew may have been working on it yesterday because the
    whole “My Ticket” list had disappeared but I notice it is back
    again today.


    Worldwide 4G bands list:
    http://en.wikipedia.org/
    wiki/List_of_LTE_networks
    Worldwide 3G bands list:
    https://en.wikipedia.org/
    wiki/List_of_UMTS_networks
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  • d67830 Monday, May 28, 2018 3:18 AM Reply

    Fine, thanks. 

    The status is still "awaing staff", and I am still waiting for my package. 

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  • Maye_Tao Monday, May 28, 2018 10:32 AM Reply

    Hello @d67830

    Sorry for the delay.

    We will ask the carrier to investigate your case. And your ticket has been replied. Thanks.

    Be happy. ( *^_^* )
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