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Refund Import TAX & VAT

  • Drdreyo Saturday, May 26, 2018 4:24 AM Reply


    Hello,


    I just received my order 180412001060756995 but had to pay €40,39 Import Tax.

    I have the receipt of payment and can E-mail it when required.


    I ordered Import tax and vat insurance on the order.


    Where can i apply for a return?

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  • ozOzo Top 10 Forum Poster Saturday, May 26, 2018 12:02 PM Reply

    Scan your receipt for the tax payment and post it below in this thread. Be sure to blank out any personal details.

    @Maye_Tao should see it on Monday morning and could process your reimbursement, probably within a day or two.

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  • Drdreyo Sunday, May 27, 2018 11:17 PM Reply

    The receipt of payment at the pickup store:

    20180527_1709492.jpg

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  • Maye_Tao @DX Staff @DX Staff Tuesday, May 29, 2018 9:50 AM Reply

    Hello @Drdreyo

    The max compensation amount is up to $40 for per order. We issued EUR 32.62($40) tax refund to your paypal account. You should get it back within 1-3 days. Thanks.


    Be happy. ( *^_^* )
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  • Drdreyo Tuesday, May 29, 2018 3:33 PM Reply

    Thank you.


    Great service!

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  • MaiteNL Tuesday, May 29, 2018 9:26 PM Reply

    Hello,


    I have the same problem. Got my order today and had to pay € 24,29 import tax.


    my order number is 180507001090735257


    IMG_0799.JPG


    thanks in advance!

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  • Maye_Tao @DX Staff @DX Staff Wednesday, May 30, 2018 2:18 PM Reply

    @MaiteNL

    We issued EUR 24.29 tax refund to your paypal account. You should get it back within 1-3 days. Thanks.

    Be happy. ( *^_^* )
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  • MaiteNL Wednesday, May 30, 2018 2:31 PM Reply

    thanks a lot for this very fast and good service!

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  • HansToorop Thursday, June 07, 2018 3:20 AM Reply

    Hello, 

    Would you be so kind to help me out as wel? Got my order today and payed €20,85 tax.

    This concerns order: 180418001067979409

    DX_COM.PNG

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    post edited by HansToorop on 6/7/2018 at 4:28 AM
  • Alisa-Deng @DX Staff @DX Staff Thursday, June 07, 2018 4:10 PM Reply

    Hello @HansToorop, after careful review, we found that you haven't bought insurance for your order180418001067979409, so we can return the tax€20,85 to you. Thanks

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