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Order 180413001062585750 - Import tax refund

  • tguiot Tuesday, June 12, 2018 3:41 PM Reply


    Following the suggestion from another thread, I have sent an email to [email protected] to claim the refund of the import tax for my order 180413001062585750  (for which I purchased the insurance). This was 8 days ago and didn't receive any response so far. I sent a reminder today, but thought I might get a better chance posting a new thread on the forum.

    please let me know what I should do.


    kind regards,


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  • ozOzo Top 10 Forum Poster Tuesday, June 12, 2018 7:11 PM Reply

    Post a scanned copy of your tax receipt in this thread Thomas, make sure you blank out any personal details.

    @Maye_Tao will be able to arrange your refund... please Maye?

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  • tguiot Tuesday, June 12, 2018 9:37 PM Reply

    thanks for the prompt reply.

    Please find attached the scan of the post office import tax document.




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  • Maye_Tao Wednesday, June 13, 2018 9:22 AM Reply

    Hello @tguiot

    The max compensation amount is up to $40 for per order. We issued refund EUR 32.62($40) to your credit card. You may get it back about 3-7 working days. Thanks.

    Be happy. ( *^_^* )
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  • tguiot Wednesday, June 13, 2018 4:22 PM Reply

    Many thanks.

    I'll confirm here when I get it.

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  • tguiot Thursday, July 12, 2018 3:30 AM Reply

    Dear Maye_Tao

    Please note that I still have not received the refund. Can you please check it has been correctly sent?

    thank you


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  • Maye_Tao Thursday, July 12, 2018 9:38 AM Reply


    Please check with your bank first. Thanks.

    Be happy. ( *^_^* )
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