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Order is being prepared for Shipment many days

  • michatl Saturday, June 23, 2018 4:12 AM Reply

    @Happyvicky or @cassieJiang


    Hi my order 180610001038445247 is "Order is being prepared for Shipment" from 11/6/2018 please i need some help, when i try to open a ticket it say the message "order number incorrect" when the order is correct.... Please, I need help, it will be much appreciated. thanks


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  • ozOzo Top 10 Forum Poster Sunday, June 24, 2018 6:10 AM Reply

    Vicky an Cassie have not been with DX for a long time.

    Perhaps @Maye_Tao can check on your order # 180610001038445247.

    Don't expect a reply until tomorrow (Monday) at earliest.


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  • michatl Sunday, June 24, 2018 9:07 PM Reply

    Please i need help from someone of DX

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  • gasbag11 Top 10 Forum Poster Sunday, June 24, 2018 11:19 PM Reply

    Did you not understand ozOzo's post explaining you'll have to wait till after the weekend?

    ALWAYS ask questions about a specific item on its
    page. Scroll down and click on "Post a new topic".
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  • Maye_Tao Wednesday, June 27, 2018 11:01 AM Reply

    @michatl

    We cancelled order and issued refund to your paypal account as your request. You should get it back within 1-3 days. Thanks.

    Be happy. ( *^_^* )
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