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Regarding to refund after cancelling order.

  • 87936862383 Sunday, July 08, 2018 10:49 PM Reply

    Dear sir,

      I ordered Umidigi Z2 dated on 05/07/2018.Order number is 180705001066437129. I cancelled this order on 07/07/2018. So when i get my amount refund.


    Regards,

    Roshan Gaud

    Posts(12) | Reviews | Tip post

  • Maye_Tao @DX Staff @DX Staff Monday, July 09, 2018 11:31 AM Reply

    Hello @87936862383

    The order was refunded automatically after you cancelled it. You may get it back about 3-7 working days. Thanks.

    Be happy. ( *^_^* )
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  • 87936862383 Tuesday, July 10, 2018 2:53 AM Reply

    Dear sir,

    Recently i checked the status of order they said that refund is succeed, but i didn't get that. Can you please send the transaction details.

    Regards,

    Roshan Gaud

    Posts(12) | Reviews | Tip post

  • cyclist Moderator Tuesday, July 10, 2018 3:12 AM Reply

    You may get it back about 3-7 working days.

    Flashlight issues~https://tinyurl.com/bw2d3pd
    DX Return Policy/Warranty~https://tinyurl.com/yb7dpg3s
    New customers read this ~ http://tinyurl.com/3kcyfqm
    Tracking site ~ http://www.17track.net/en
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  • 87936862383 Tuesday, July 10, 2018 3:34 AM Reply

    Dear sir,

    Can you please send the transaction details so that i can conform.

    Regards,

    Roshan Gaud

    Posts(12) | Reviews | Tip post

  • Maye_Tao @DX Staff @DX Staff Tuesday, July 10, 2018 10:50 AM Reply

    @87936862383

    2345截图20180710105241.jpg

    Be happy. ( *^_^* )
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    mod edited by Maye_Tao on 7/10/2018 at 10:52 AM
  • 87936862383 Tuesday, July 10, 2018 10:52 AM Reply

    Dear sir,

    As you attached the derails of refund so i want to know when the amount added to account.

    Regards,

    Roshan Gaud


    Posts(12) | Reviews | Tip post

  • Maye_Tao @DX Staff @DX Staff Tuesday, July 10, 2018 11:15 AM Reply

    @87936862383

    Please wait 3-7 working days and confirm with your bank. Thanks.

    Be happy. ( *^_^* )
    Posts(5474) | Reviews | Tip post

  • 87936862383 Tuesday, July 10, 2018 2:01 PM Reply

    Dear sir,


    As you said it take 3-7 days for refund but my question is when i paid for order it deducted instantly then why it take 3-7 days for refund??

    Can you please explain me?


    Regards,

    Roshan Gaud

    Posts(12) | Reviews | Tip post

  • Maye_Tao @DX Staff @DX Staff Tuesday, July 10, 2018 2:46 PM Reply

    @87936862383

    The bank needs time to process the money. Thanks for your understanding in advance.

    Be happy. ( *^_^* )
    Posts(5474) | Reviews | Tip post

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