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Question about cancelling partial order

  • chdcchris Tuesday, July 10, 2018 7:36 PM Reply

    I have cancelled a partial order. One item was already shipped, but the other item was unshipped.


    I just entered the order number of the combined order.


    Cancelling partial order is possible right?


    I hope the item won't be accidently shipped before the order is cancelled.

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    post edited by chdcchris on 7/10/2018 at 8:19 PM
  • matrix-neo Moderator Tuesday, July 10, 2018 10:36 PM Reply

    what do you mean by combined order? partial shipments all have same order number, and you cannot cancel an order once it is in prepare shipment or shipped status

    Resistance is futile-give in to DX gadget craving!
    also a voluntary mod-be nice please!
    Have an enquiry? https://cs.dx.com/ticket/index


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  • chdcchris Tuesday, July 10, 2018 11:06 PM Reply

    Hi. Yes, sorry I meant combined order.


    The shipment is partially sent. The item that I want to cancel is an unshipped item of the same order.


    I must however say that the shipped item is only like $1.80, but the unshipped item is $566

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    post edited by chdcchris on 7/10/2018 at 11:24 PM
  • matrix-neo Moderator Tuesday, July 10, 2018 11:22 PM Reply

    look for the option to cancel order on right side of order page, if it's available you can cancel order

    Resistance is futile-give in to DX gadget craving!
    also a voluntary mod-be nice please!
    Have an enquiry? https://cs.dx.com/ticket/index


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  • chdcchris Tuesday, July 10, 2018 11:26 PM Reply

    I never found a cancel order button, so I just opened a cancel ticket asking to cancel the unshipped item. Really hope it works because the item is very expansive

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    post edited by chdcchris on 7/10/2018 at 11:29 PM
  • cyclist Moderator Wednesday, July 11, 2018 1:45 AM Reply

    Tickets can be very slow, I'll contact a staff member for you, @Maye_Tao

    Flashlight issues~https://tinyurl.com/bw2d3pd
    DX Return Policy/Warranty~https://tinyurl.com/yb7dpg3s
    New customers read this ~ http://tinyurl.com/3kcyfqm
    Tracking site ~ http://www.17track.net/en
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  • chdcchris Wednesday, July 11, 2018 1:54 AM Reply

    Thank you very much!



    Order #:180703001065126374    


    SKU of item to cancel: 511823



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    post edited by chdcchris on 7/11/2018 at 1:59 AM
  • Maye_Tao @DX Staff @DX Staff Wednesday, July 11, 2018 2:14 PM Reply

    @chdcchris

    Done.

    Be happy. ( *^_^* )
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  • chdcchris Wednesday, July 11, 2018 2:28 PM Reply

    Thank you!!

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