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Uhappy U20 false Advertising

  • Dejavupoo Monday, August 06, 2018 6:02 PM Reply

    http://www.dx.com/p/uhappy-u20-hd-home-theater-led-projector-w-sd-hdmi-vga-av-usb-black-396484#reviews


    Item Is different from what I ordered. UHAPPY U20 HD Home Theater LED Projector shows that it is capable of connecting to TV or DTV. (Picture attached from Website) but the item I received does not have DTV.


    Tried to use the ticketed system and no one is replying to me! poor product and service!!!

     

    U20.png



    Posts(4) | Reviews | Tip post

  • Dejavupoo Monday, August 06, 2018 6:05 PM Reply

    Also be aware of the RETURNS cost. If i decide to return it it will end up costing more for the product in shipping cost!! $140

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  • cyclist Moderator Monday, August 06, 2018 8:54 PM Reply

    How long have you been waiting for a reply?

    Flashlight issues~https://tinyurl.com/bw2d3pd
    DX Return Policy/Warranty~https://tinyurl.com/yb7dpg3s
    New customers read this ~ http://tinyurl.com/3kcyfqm
    Tracking site ~ http://www.17track.net/en
    Posts(17094) | Reviews | Tip post

  • gasbag11 Top 10 Forum Poster Monday, August 06, 2018 9:01 PM Reply

    FYI, never add ANYTHING to a ticket before DX replies. Doing so will send it to the back of the queue every time. 


    edit - If DX sent the wrong item or it's not as advertised, they'll reimburse the return shipping fee. They'll probably make a ridiculously low offer of compensation but don't settle for less than full refund/replacement.

    ALWAYS ask questions about a specific item on its
    page. Scroll down and click on "Post a new topic".
    Posts(12153) | Reviews | Tip post

    post edited by gasbag11 on 8/6/2018 at 9:08 PM
  • matrix-neo Moderator Tuesday, August 07, 2018 12:58 AM Reply

    assuming DTV stands for digital tv i would check the tv decoder standard, i.e DVB or ATSC, it might be a regional specific device, but the photos clearly show some kind of tuner

    Resistance is futile-give in to DX gadget craving!
    also a voluntary mod-be nice please!
    Have an enquiry? https://cs.dx.com/ticket/index


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  • Dejavupoo Tuesday, August 07, 2018 7:15 AM Reply

    They were replying quickly at first staying they need to contact the supplier saying it was the correct item, then when I started questioning about "refunds/returns" I haven't received any other replies for about a week 

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  • Dejavupoo Tuesday, August 07, 2018 7:22 AM Reply

    They are trying saying that the buyer has "sole responsibility" for return shipping fee.



    Shipping.png

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  • cyclist Moderator Wednesday, August 08, 2018 3:02 PM Reply

    DX are usually pretty good when it comes to refunding postage for returns, but they only cover up to $40 I think.

    I have returned lots of stuff over the years and always been refunded, but I do have a return address in my country now though.

    You always take that risk buying from abroad, returning stuff can be expensive if there is a problem and you have to factor that into the equation.


    The link/address to DX's return policy is in my sig below.

    Flashlight issues~https://tinyurl.com/bw2d3pd
    DX Return Policy/Warranty~https://tinyurl.com/yb7dpg3s
    New customers read this ~ http://tinyurl.com/3kcyfqm
    Tracking site ~ http://www.17track.net/en
    Posts(17094) | Reviews | Tip post

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