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My order gets cancelled and I can't contact suppor

  • Eltekko Tuesday, August 07, 2018 2:12 AM Reply

    Hello,


    My order number is: 180731001094785666 and the payment didn't go through and I don't know why, because it was charged in my credit card.

    Also I couldn't open a ticket because it says that the order number is invalid even though I copied and pasted from the order list.


    Can someone help me with this?


    Thanks!

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  • Alisa-Deng @DX Staff @DX Staff Tuesday, August 07, 2018 6:41 PM Reply

    Hello @Eltekko

    You can open a ticket in the below link: https://cs.dx.com/Ticket/Index

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  • gasbag11 Top 10 Forum Poster Tuesday, August 07, 2018 8:04 PM Reply

    @Alisa-Deng


    Eltekko can NOT open a ticket because it says his order number is INVALID. 

    ALWAYS ask questions about a specific item on its
    page. Scroll down and click on "Post a new topic".
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  • Eltekko Tuesday, August 07, 2018 8:42 PM Reply

    @Alisa-Deng


    "Also I couldn't open a ticket because it says that the order number is invalid even though I copied and pasted from the order list."

    (Thank You @gasbag11)

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  • Alisa-Deng @DX Staff @DX Staff Wednesday, August 08, 2018 3:23 PM Reply

    @Eltekko

    Sorry for the inconvenience cause you. Because the AstroPay's system is currently under maintenance, so there are some problems with your payment for the order180731001094785666, then your order have been cancelled by the system.

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  • Alisa-Deng @DX Staff @DX Staff Wednesday, August 08, 2018 3:23 PM Reply

    Hello @gasbag11
                                               
                                               
                                                                   

    Thanks for reminding.

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  • gasbag11 Top 10 Forum Poster Thursday, August 09, 2018 2:05 AM Reply

    You're welcome Alisa. 

    ALWAYS ask questions about a specific item on its
    page. Scroll down and click on "Post a new topic".
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  • Eltekko Thursday, August 09, 2018 4:04 AM Reply

    Thank You Alisa, 

    Do you know when AstroPay will be available again?


    Thanks!

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  • Alisa-Deng @DX Staff @DX Staff Thursday, August 09, 2018 1:04 PM Reply

    @Eltekko

    You can have a try right now, maybe it will be ok.

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