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Refund

  • theleoita Tuesday, August 7, 2018 11:38 PM Reply

    Hi I write to you even if I made this order 4 years ago I
    never received it so I would like to have a refund thanks
     

    Order #:
               
               
                   140605001032515728
                      

    Posts(5) | Reviews | Tip post

  • Alisa-Deng @DX Staff @DX Staff Wednesday, August 8, 2018 8:57 AM Reply

    Hello @theleoita

    Sorry to inform. you that unfortunately I can not help you about this problem. Since the package was shipped more than 6 months ago, the shipping agency does not assume responsibility for packages shipped more than 6 months ago. So we can't refund you any more, I hope you can understand. Please contact us within three months next time. Thank you.

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    post edited by Alisa-Deng on 8/9/2018 at 9:16 AM
  • theleoita Wednesday, August 8, 2018 10:44 PM Reply

    can not you not repay?
      I never got this order

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  • gasbag11 Top 10 Forum Poster Thursday, August 9, 2018 2:13 AM Reply

    Do you really expect to get a refund (from any site) after waiting 4 years to say something? 

    NO! I don't know why DX screwed up the site so badly.
    Ask them.
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  • sheepish Top 10 Forum Poster Thursday, August 9, 2018 6:35 AM Reply

    can not you not repay?


    Can you not prove you never received the item?


    Even if it was tracked, the shipping company will no longer have any information you could use to show you did not receive it.

    Remembering 30 years.
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  • theleoita Thursday, August 9, 2018 4:23 PM Reply

    Yes, even though  I waited for the order to arrive but I never received it because I  thought it was coming but it never came so without any conclusions

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  • Alisa-Deng @DX Staff @DX Staff Thursday, August 9, 2018 6:57 PM Reply

    @theleoita

    But I am sorry to tell you that we couldn't deal with this issue any more, because it have pass 4 years. Thanks for your understanding.

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  • theleoita Thursday, August 9, 2018 11:05 PM Reply

    so it's been 4 years and you can not pay me back?

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  • gasbag11 Top 10 Forum Poster Friday, August 10, 2018 2:11 AM Reply

    As I already said, no site would refund your money after 4 years. 

    NO! I don't know why DX screwed up the site so badly.
    Ask them.
    Posts(12529) | Reviews | Tip post

  • sheepish Top 10 Forum Poster Friday, August 10, 2018 6:19 AM Reply


    so it's been 4 years and you can not pay me back?



    LOL. That must be trolling.


    I also note there has been no attempt to show tracking info to prove it wasn't received.

    Remembering 30 years.
    Posts(24902) | Reviews | Tip post

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