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Refund

  • theleoita Tuesday, August 07, 2018 11:38 PM Reply

    Hi I write to you even if I made this order 4 years ago I
    never received it so I would like to have a refund thanks
     

    Order #:
               
               
                   140605001032515728
                      

    Posts(5) | Reviews | Tip post

  • Alisa-Deng @DX Staff @DX Staff Wednesday, August 08, 2018 8:57 AM Reply

    Hello @theleoita

    Sorry to inform. you that unfortunately I can not help you about this problem. Since the package was shipped more than 6 months ago, the shipping agency does not assume responsibility for packages shipped more than 6 months ago. So we can't refund you any more, I hope you can understand. Please contact us within three months next time. Thank you.

    Posts(414) | Reviews | Tip post

    post edited by Alisa-Deng on 8/9/2018 at 9:16 AM
  • theleoita Wednesday, August 08, 2018 10:44 PM Reply

    can not you not repay?
      I never got this order

    Posts(5) | Reviews | Tip post

  • gasbag11 Top 10 Forum Poster Thursday, August 09, 2018 2:13 AM Reply

    Do you really expect to get a refund (from any site) after waiting 4 years to say something? 

    ALWAYS ask questions about a specific item on its
    page. Scroll down and click on "Post a new topic".
    Posts(12410) | Reviews | Tip post

  • sheepish Top 10 Forum Poster Thursday, August 09, 2018 6:35 AM Reply

    can not you not repay?


    Can you not prove you never received the item?


    Even if it was tracked, the shipping company will no longer have any information you could use to show you did not receive it.

    DX has found a new way to deceive customers:
    Use reviews for different products that have not been bought
    by the person who wrote the review.
    http://club.dx.com/forums/forums.dx/threadid.1462252
    Posts(24911) | Reviews | Tip post

  • theleoita Thursday, August 09, 2018 4:23 PM Reply

    Yes, even though  I waited for the order to arrive but I never received it because I  thought it was coming but it never came so without any conclusions

    Posts(5) | Reviews | Tip post

  • Alisa-Deng @DX Staff @DX Staff Thursday, August 09, 2018 6:57 PM Reply

    @theleoita

    But I am sorry to tell you that we couldn't deal with this issue any more, because it have pass 4 years. Thanks for your understanding.

    Posts(414) | Reviews | Tip post

  • theleoita Thursday, August 09, 2018 11:05 PM Reply

    so it's been 4 years and you can not pay me back?

    Posts(5) | Reviews | Tip post

  • gasbag11 Top 10 Forum Poster Friday, August 10, 2018 2:11 AM Reply

    As I already said, no site would refund your money after 4 years. 

    ALWAYS ask questions about a specific item on its
    page. Scroll down and click on "Post a new topic".
    Posts(12410) | Reviews | Tip post

  • sheepish Top 10 Forum Poster Friday, August 10, 2018 6:19 AM Reply


    so it's been 4 years and you can not pay me back?



    LOL. That must be trolling.


    I also note there has been no attempt to show tracking info to prove it wasn't received.

    DX has found a new way to deceive customers:
    Use reviews for different products that have not been bought
    by the person who wrote the review.
    http://club.dx.com/forums/forums.dx/threadid.1462252
    Posts(24911) | Reviews | Tip post

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